Overview
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Responsibilities
1.Trains to perform all the duties of an Inside Account Manager while providing proactive direct sales support for one or more EAEs (Connection Enterprise Solutions Account Executives). 2.Inside Account Manager duties include: 3.Establishes, builds and maintains strategic relationships with clients, manufacturer sales teams and distribution partners. 4.Completes white glove activities for assigned clients- Provides BEST experience for a new client
Works with EAE to on-board new accounts
Initiates relationship for new clients with Connection
Provides introductions to the clients’ Connection team
Demonstrates value proposition and provides tutorials
Understands the clients’ needs & current challenges
Identifies customer’s current initiatives & engage internal resources
Identifies new opportunities
Introduces new clients’ to Connection overlays and partners
Registers all deals
Ensures fast track of account creation / set up. Works with other departments to ensure timely set up.
Introduces new clients to their custom portal and highlights the values of self-service. - Modifies & manages client’s portal to suit their needs
Identifies and manages clients’ standards & engages partners to secure most competitive pricing
Communicates regularly with key client contacts
Works to identify contacts in other departments 5.Trains new EAEs for success and ensures their introduction to Connection & the culture- Provides best level of support as EAE is ramping up thru a weekly cadence of contact
Ensures EAE starts producing as fast as possible
Directs new EAEs on who do I contact / engage
Directs new EAEs on operational best practices
Teaches new EAEs of our full capabilities (Services, overlays, etc)
Helps new EAE stay on task to achieve their goals
Provides EAE progress reports and feedback to management 6.Provides customer quotes on complex solution proposals requiring technical configuration support- Manages velocity proposals; inspects and reviews all velocity proposals >$25K to ensure pricing accuracy
Follows up on customer quotes & opportunities
Manages Salesforce activity to ensure all qualifying projects are recorded and updated
Works towards maintaining a 4 hour customer response 7.Works with Inside Sales Support to ensure all orders are being processed accurately & timely to meet the customer’s shipment service level expectations- Assists with order escalations, overflow on order entry & pricing verification reviews
Manages open order process support for complex orders
Provides RMA escalation assistance to Inside Sales Support team 8.Accountable for overall daily oversight of the support team, customer satisfaction and the relationship management with our customers and partners.- Responsible for the daily team communication with our customers, manufacturer partners & suppliers
Works with EAE to define and maintain a pricing strategy that leverages the areas below to ensure a competitive discount is extended to our customers while maximizing margins. - Smart Sourcing Initiatives
Contractual Limitations
Utilizes Partner Programs to manage customer bids and deal registration submissions
Works with Inside Sales Support Team to create, maintain and manage customer standards and catalogues.
Utilizes self-service customer trainings and portal demonstrations (quote/order management, product search, reporting & RMA capabilities)
Responsible for identifying net new opportunities by leveraging the following areas - Proactive QBR & Unsolicited Proposal Support
Monthly Spend Analysis & Standards Management Review
Customer whitespace analysis and strategy implementation to target new lines of business & cross sell / up sell activity
Key partner inside/outside sales team relationships
High volume and the excellent quality of work produced are a key measure of job performance.
Manages and grows velocity product lines within existing client base by obtaining assigned monthly/quarterly revenue and GP goals
Develops and maintains current velocity product line knowledge from top leading technology market leaders. Velocity product lines are defined as desktops, mobile devices, low end servers, peripherals and accessories.
Prepares, Analyzes and Presents client activity reports
Functions as the leader of inside sales team, mentoring, monitoring and delegating support tasks to Inside Sales Support Rep (ISSR) 9.Performs additional duties as assigned. 10.Performs work from a remote home office. 11.May require flexible hours to support assigned customers' time zone.Min
USD $22.84/Hr.Max
USD $28.89/Hr.Qualifications
Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".
