Onboarding & Implementation Engineer EMEA/APAC

We are Bugcrowd. Since 2012, we’ve been empowering organizations to take back control and stay ahead of threat actors by uniting the collective ingenuity and expertise of our customers and trusted alliance of elite hackers, with our patented data and AI-powered Security Knowledge Platform™. Our network of hackers brings diverse expertise to uncover hidden weaknesses, adapting swiftly to evolving threats, even against zero-day exploits. With unmatched scalability and adaptability, our data and AI-driven CrowdMatch™ technology in our platform finds the perfect talent for your unique fight. We aim to create a new era of modern crowdsourced security that outpaces threat actors. Unleash the ingenuity of the hacker community with Bugcrowd, visit www.bugcrowd.com. Based in San Francisco, Bugcrowd is supported by Rally Ventures, Costanoa Ventures, Blackbird Ventures, Triangle Peak Partners, and others.

Bugcrowd is looking for a creative, enterprising, and intrinsically motivated individual to join our growing Implementation team. As an Implementation Engineer, you’ll be part of a small but impactful team of individuals directly responsible for launching each and every program on the Bugcrowd platform; of which, there are a good many - and growing daily!

The Implementation Engineer role acts as the customer-facing, onboarding arm of the Customer Success team. The ideal candidate is a quick learner of complex concepts, a consummate professional, and an effective communicator with proven excellence in building cross-functional relationships. Furthermore, it is heavily preferred if they have a strong understanding of common security issues and concepts such as the OWASP Top Ten, common pentesting/vulnerability assessment tools, general web/tech acumen, and a passion for delivering results. Acting as both Sherpa and Customer Advocate, the Implementation Engineer role is integral in creating and articulating a clear path to success for clients, as well as providing technical guidance across a wide variety of situations.

**Please note this candidate will support both EMEA & APAC clients, and will need to be located in one of those regions

Primary Role Responsibilities:

• Work effectively and independently to consult clients - articulating a clear path to success for clients, as well as providing technical guidance across a wide variety of situations including technical guidance for in-house Technical Customer Success Managers, as needed. In doing this, it will be necessary to:
  • Lead the customer onboarding experience, training, and recommendations of best practices for setting up and running a quality bug bounty program.
  • Act as a standalone technical resource for providing program setup recommendations, as well as being able to review and speak to the content and quality of submitted vulnerabilities.
  • Understand client requirements and expectations, and then be able to implement an actionable strategy for delivering a successful program that meets or exceeds the client’s standards/expectations.
• Manage client feedback by providing invaluable input, feedback, and guidance to the Product team.
• Act decisively, independently, and confidently across a wide variety and range of circumstances and situations. This role includes a large amount of autonomy in day-to-day operations and comes with a high degree of implicit trust to be able to execute with minimal supervision. To this end, it’s critical that the right candidate also is able to demonstrate complete and total ownership of any/all responsibilities related to the role.
• Provide detailed documentation for all client interactions while also exhibiting exemplary written and verbal communication skills in both internally and externally facing capacities.

Desired Skills & Experience:

• Familiarity in using command-line tools and utilities (Bash, SSH, grep, etc), Burp Suite, and nmap.
• Understanding of how common security testing tools are utilized and to what purposes (examples include Burp, nmap, kali, metasploit, gobuster, etc).
• Ability to exploit common security vulnerabilities - at a minimum, the OWASP top ten, but ideally beyond.
• Have a rough frame of reference for how a researcher (or security professional) would typically go through attacking a given target, meaning that you’re aware of common attack vectors and methodologies in testing.
• Able to create a mental (or written) model of a target’s attack surface and understand what types of attacks would be commonly leveraged against targets of a particular genre.
• Able to work in a cross-departmental capacity that can serve as a clear source of guidance for a wide range of security and bug bounty-related questions.
• Experience creating documentation and policies to support the role (blogs, collateral, etc)
• Able to independently find solutions to both technical and non-technical problems with no apparent answer (aggressive googling, stack overflow, etc).
• At least vaguely familiar with at least one scripting language (Python, Ruby, Bash, etc) to a degree of proficiency that simple tools can be made to help automate tasks, workflow, etc.

Culture:

• At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work.
• We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well.
• Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point..

At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring. We are a supportive & collaborative team who understand that reaching Bugcrowd’s potential depends on the happiness of the employee.

Background Checks:

This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence.

The company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets).

Background checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required bylaw.

Equal Employment Opportunity:

Bugcrowd is EOE, Disability/Age Employer.

Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Apply at: https://www.bugcrowd.com/about/careers/