Onboarding Specialist HR

💙 Cultura Worky

At Worky we believe that real growth does not come from selling more, but from growing together with our customers. Since 2017, we help companies transform the management of their payroll and Human Resources, turning complex processes into simple, clear and efficient experiences. We value curiosity, collaboration and people who truly engage with their customers' business. Here you don't "manage accounts": you build relationships that generate real impact. Today we are looking for an Onboarding Specialist – HR who not only guides implementations, but becomes a key strategic partner for the adoption of our platform.

🌟 Your mission at Worky

As an Onboarding Specialist – HR, your mission is to ensure a structured, high-quality and scalable onboarding experience for our customers, allowing them to operate Worky HR with complete confidence. You will lead the implementations of the Human Resources module, ensuring correct system configuration, clear understanding of workflows and complete preparation of the customer for autonomous use of the platform.

🧩 What will you do in your day to day?

🎯 Implementation leadership

• Lead the onboarding from start to finish for Worky HR customers, ensuring compliance with defined implementation timelines and quality standards.

• Take ownership of the HR onboarding process, from handoff by the sales team to the closure of the implementation.

🧠 Training and strategic configuration

• Deliver structured training sessions on HR modules, ensuring customer understanding of key workflows and best practices.

• Validate that all critical HR configurations are complete, tested and aligned with the customer's operational needs.

🏢 Coordination and proactive management

• Coordinate closely with Payroll Onboarding Specialists during shared phases to ensure an excellent customer experience.

• Perform proactive follow-up to keep customers up to date with their configurations, training sessions and deliverables.

📌 Key functions

• Document the progress, risks and outcomes of the onboarding in internal systems, ensuring total visibility and traceability.

• Gather feedback during onboarding and provide insights to continuously improve the processes and materials of the area.

📊 KPIs that will measure your impact

• Time to Activate: % of HR customers integrated within the defined SLA.

• Satisfaction: CSAT achieved during the HR onboarding phase.

🧠 What we are looking for in you

• 3+ years of experience in onboarding, implementation or Customer Success roles at B2B SaaS companies.

• Strong knowledge of Human Resources processes and systems implementation.

• Excellent communication, facilitation and training skills with diverse stakeholders.

• Demonstrated ability to manage complex and multi-module implementations.

• Strong organizational and project management skills.

• Previous experience with HR SaaS platforms.

• Knowledge of or familiarity with Payroll processes is a plus.