Hello, Operations and Admin Assistants!
My name is Noor and I am the COO at Impact School - We work with entrepreneurs to scale their businesses and make a positive impact on the clients they serve. Our goal when we work with any of our clients is to help them build the biggest, most profitable business that they possibly can - and by extension help them have a larger impact on their clients and the world around them.
We are looking to hire a motivated, experienced Operations Assistant who will primarily support the Operator of the Company and secondarily help other departments with admin tasks/duties. We need someone who can focus on working to support the operations within the company and, at the same time, be versatile and able to assist different departments with their administrative needs. If you are a confident and dependable Administrative Rockstar who is consistent and team-motivated, then this might be the role for you!
This is a full-time remote position.
Requirements
We are looking for an Operations and Admin Assistant specifically with these requirements:
- Has excellent English communication skills
- Has at least 2+ years of customer support experience
- Has at least 2+ years of experience as an Operations or Admin Assistant or similar role
- Has at least 1+ years experience in the consulting industry (preferred)
- Proficient in using social media platforms and video trimming/cutting experience
- Has experience with calendar and email management
- Has experience managing customer payments and solutions
- Excellent project management skills and the ability to multitask
- Has experience using task management and project management tools (ClickUp, Zapier, Google Apps)
- Professional remote working environment including computer, mobile phone, camera, microphone and stable internet connection.
Your responsibilities will include (but are not limited to):
- Company Operations: Run the Company Operating System, including but not limited to:
- Set up monthly self-assessments
- Set up weekly reports every quarter
- Create slides for the Monthly All Hands Targeted Interaction
- Create slides for the Monthly Planning Targeted Interaction
- Create slides for the Quarterly Planning Targeted Interaction
- Lead all Targeted Interactions
- Set up quarterly time studies
- Maintain the company calendar
- Sending template email reminders 24 hours before monthly all hands, monthly TIs, quarterly TIs, and waterfall distribution TIs (targeted interaction)
- Enforce adherence to our waterfall and commitment cadence inside of ClickUp
- Enforce proper utilization of the correct communication channels
- Manage overall customer payments and chase any late/overdue payments, including emails
- Coordinate with the Client Success team to resolve customer payment issues in line with the company's values and policies.
- Hold team members accountable for overdue tasks/projects and follow up on insufficient updates in ClickUp.
- Take notes of action items and translate them to ClickUp during targeted interactions
- Admin duties: managing team calendar, leading targeted interactions (such as quarterly, monthly, weekly and daily) and sending out invites
- Full ownership over ClickUp management and upkeep
- Create and document new processes when given clear instructions
- Video Trimming / Content Distribution For the Company
- Distribute three case studies monthly to the Scale Systems YouTube, Facebook, and LinkedIn
- Ensure CS team delivers three monthly case studies for distribution
- Email links to YouTube videos once uploaded
- Maintain a searchable case study/testimonial database
- Attend monthly community training sessions and note timestamps for trimming
- Trim and upload the monthly Skool community training video to YouTube, LinkedIn, and G Drive, adding the provided thumbnail, title, tags, and endscreen.
- Customer Support
- Reply to and manage support requests for low-ticket course buyers with access issues
Benefits
Growth Opportunities/Perks:
- Completely remote.
- Potential to grow a team and move into a leadership role.
- Consistent support from team members. We pride ourselves on working WITH each other and giving as much support as is asked.
This Position Is Perfect For You If…
You are Detail-Oriented.
You have sharp attention to detail and can spot inefficiencies in your data and strategies and find creative solutions based on your analysis.
You're Motivated and Adaptable.
We're looking for someone who gets the job done and delivers on time. You are self-directed, and self-motivated, and don’t need someone to look over your shoulder or hold your hand. You are also able to work under pressure with decisiveness and limited oversight.
You’re Highly Organized.
You are organized enough to make sure that you’re on top of your own goals and responsibilities. You bring your whole personality to work and are willing to engage on a personal level. You put your whole heart into your work and uplift those around you.
What we do:
Please check us out to get an understanding of a few of the exciting brands you’ll be involved with:
https://www.impact-school.com/
Our hiring process is made up of four parts, so please be aware that you will need to dedicate time for a questionnaire, a video, and two 1-on-1 interviews.
Thank you for taking the time to consider this position. I look forward to hearing from you soon!
Austria
