Overnight Shift
First 8 weeks are day shift. To complete first portion of training.
This is a bilingual English & French role. Must be able to speak, read, write in both languages.
At TLS, we don’t just answer calls, wecreate moments.
We’re looking for people who lead with empathy, care deeply about others, and want to make a difference with every interaction.
This is a remote role, and we are based out of London, Ontario.
Why You’ll Love Working Here
We believe that connection is at the heart of everything we do.
At TLS, you’ll find:
A team built on trust, respect, and genuine care
A space where your ideas matter, and we encourage feedback
Opportunities to grow your personal and professional skills.
We’re proud to represent trusted brands like CertaPro Painters, Paul Davis Restoration, California Closets, and First OnSite, helping small businesses succeed in North America.
What You’ll Do
As a MomentMaker® you’ll be the first friendly voice customers hear when they reach out for help. You will:
Connect with customers via phone, email, or chat
Schedule appointments and share helpful information
Listen with empathy and find the best solutions
Record accurate details and follow brand guidelines
Partner with your team to create a positive experience for every interaction
What You’ll Bring
A natural ability to make people feel heard and valued
Strong communication skills written and verbal
Comfort using technology and learning new systems
The ability to stay calm and organized in a fast-paced environment
Availability for evening and weekend shifts
Experience in customer service is an asset — but a genuine desire to care for others is what really counts.
What Makes TLS Different
At TLS, success isn’t just about numbers, it’s about the way we engage with people We celebrate great performance, support growth, and build connections that last.
Ready to make your mark?
Apply today and start making moments
Salary: 16.00-20.00 +over night shift premium
TLS - Connecting Voices is a customer service and contact center company that serves as the voice for trusted brands including CertaPro Painters, Paul Davis Restoration, California Closets, and First OnSite. The company specializes in helping small businesses succeed in North America by handling customer interactions across phone, email, and chat channels. Operating with a philosophy centered on connection and empathy, TLS positions its team members as 'MomentMakers' who create positive customer experiences rather than simply processing transactions. The company emphasizes genuine care, trust, and respect as core values that drive their approach to customer engagement.
