Participant Engagement Manager

The physical location for the candidate selected must be within the contiguous United States.

WHO WE ARE

Susan G. Komen brings a 100% virtual working environment, and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 40 years, we've led the way by funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, outreach and public policy initiatives to make the biggest impact against this disease.

Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment, and work collaboratively to inspire greatness in others! We take an ongoing approach to ensure open communication from all levels throughout the organization. It’s encouraged to give and receive feedback to ensure two-way accountability with a focus on continual improvement both personally and professionally!

What you'll be doing in the role of Participant Engagement Manager

The primary objective of the Participant Engagement Manager is to ensure that individuals from diverse populations of breast cancer survivors and people living with metastatic breast cancer fully enroll in and remain engaged over time with ShareForCures (SFC), Komen’s breast cancer research registry.

What you will bring to the table

• With the support of the senior director, data science and other experts, lead the development and implementation of a strategy and related tactics to facilitate conversion of individual leads generated by the SFC cross-functional recruitment team into fully enrolled participants. Oversee communications with individuals to guide them through the onboarding process to become fully enrolled participants.
• Lead the development and implementation of a retention strategy and related tactics that facilitate the ongoing, long-term participation of individuals from diverse populations of breast cancer survivors and people living with metastatic breast cancer in SFC.
• Oversee the day-to-day management of SFC participants, including assignment of tasks to participants and utilization of dashboards and other channels and forums to communicate and share information about SFC, other Komen programs, and other research opportunities.
• Collaborate with other teams, as needed, to support lead generation and the overall recruitment strategy and increase the visibility of SFC. Provide input and support for the implementation of communication plans and creation of materials/collateral and participate in internal and external events.
• Contribute to the development of SOPs and other documentation required to support participation in SFC. Ensure all activities follow conducting research with human subjects and with all Komen’s policies and procedures. Review and resolve issues and escalate significant issues to Sr. Director, Data Science as needed.
• Manage relationships with and activities of external advisors, committees, focus groups, and working groups in support of SFC, as assigned. Oversee planning, coordination and reporting of meetings and ensure that Sr. Director, Data Science and other members of SFC cross-functional recruitment team are kept apprised of perspectives and insights from these advisors and groups, to inform the development and implementation of SFC.
• In collaboration with the evaluation team, contribute to the development of milestones, metrics, and measurable outcomes for SFC. Prepare reports as needed, to ensure internal and external stakeholders are apprised of progress and impact.
• Keep current and knowledgeable of industry/other organizations’ activities, best practices, and community perspectives on issues related to participation in research and use of health data. Identify emerging issues/trends and potential opportunities for collaboration, sponsorship, position statements and/or policy development.
• Manage the performance of direct reports against key performance indicators and metrics and provide coaching/mentoring to ensure the highest levels of individual and team performance. Facilitate working in a matrixed environment across the organization.
• Apply strong program management and administrative skills to develop project plans and timelines; ensure complete and accurate records are captured; and compliance is maintained.
• This position supervises the following positions: Participant Engagement Administrator.
• Perform other duties as assigned and on time.

We know you have and will be able to

• Bachelor’s degree in nursing, Sciences, Health Education, Health Communication, Social Work, Social Science, Public Health or related field and 5+ years demonstrated experience in research/clinical trial recruitment and engagement with a focus on community relations and/or health education/communications.
• Excellent interpersonal and communications (writing and speaking) skills. Ability to build trust and relationships with individuals and community partners. Ability to communicate complex ideas in a clear and straightforward manner, particularly for general audiences.
• Self-starter willing and able to take responsibility and ownership for producing timely and high-quality work with limited supervision. Ability to deconstruct complex problems and develop actionable plans.
• A team-oriented attitude, strong cross-functional collaboration skills and proven ability to work in a matrixed, global organization. Strong supervisory skills, especially in supervising remote staff.
• Strong organizational and project management skills; detail oriented. Proven ability to manage a large, complex workflow with multiple deadlines, data points, and priorities.
• High degree of professionalism, cultural awareness, and sensitivity to relationships, security, and confidentiality.

We would love if you also have

• Master’s degree in nursing, Sciences, Health Education, Health Communication, Social Work, Social Science, Public Health or related field
• Experience working with and/or established connects with diverse communities, particularly those underrepresented in research, including implementing, and managing targeted community engagement initiatives.
• Knowledge of breast cancer, with an understanding of health disparities.
• Intermediate level of computer/technical skills, including proficiency with Microsoft Office Suite required. Proficiency with collaboration tools such as Asana preferred.
• Proficiency in another language, particularly Spanish, a plus.
• Travel requirements required outside of your home office will be up to 30% or more depending on our business needs.

So, what's in it for you?

Komen believes in the importance of taking care of our employees so that in turn they can be committed to supporting our critical mission to support those impacted by breast cancer and to help find cures.  This is what Komen provides away from the computer:

• Approximate salary $56,000 to $75,000, exact compensation ranges are based on various factors including the labor market, job level, internal equity and budget. Exact salary offers will be determined by factors such as the candidate's skills, experience and geographic location.
• Health, dental, vision and a retirement plan with a 6% employer match
• Generous Paid Time Off Plan
• Flexible work arrangement in a fully remote working environment
• Bi-weekly work from home stipend
• Parental leave
• Tuition Reimbursement
• A culture of learning and development
• And so much more!

Komen provides a remote and/or home-based working environment for all active employees. Komen defines remote as the ability to work from any physical location within the U.S. where an employee can perform specified work duties without disruption or distraction. Komen defines home-based roles as positions that are required to reside in a specific market. Work schedules for both remote and home based are determined by the organizational needs of each department.

Susan G. Komen is fair and equal in all its employment practices for persons without regard to age, race, color, religion, gender, national origin, disability, veteran status or sexual orientation. Additionally, we embrace Diverse Teams & Perspective, and we find strength in the diversity of cultural backgrounds, ideas, and experiences.

SORRY NO AGENCIES

The physical location for the candidate selected must be within the contiguous United States (we do not employ in AK, DE, ID, ME, MT, NM, RI, SD, UT, WV, WY). In the event a move is expected to occur by the candidate selected, it must be approved by Komen's HR team prior to the move.