Sr Manager, Salesforce Data Operations

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

Sr. Manager, Sales Operations

Salesforce Data Operations Team

The GitLab DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,800+ team members and values that guide a culture where people embrace the belief that everyone can contribute.

GitLab is looking to add a Sr. Manager of Salesforce Data Operations to join the team to help support and partner closely with Sales and cross-functional teams to drive and support this growing department. This position is 100% remote and based in the US time zone.

Vision & Mission
To create an infrastructure of scalable sales processes and sales tools governed by policies and supported by credible data that contribute to the productivity and optimization of the field organization. We aim to achieve this through cross functional collaboration across the business continuum.

What you'll do

• Lead and manage the Global Territory Operations team through annual fiscal year planning to ensure that accounts are carved and reassigned to territories on time and with a high degree of accuracy at fiscal year launch, leveraging Salesforce Enterprise Territory Management (ETM)
• Lead and manage the team that develops, designs, and implements our Go to Market (GTM) Rules of Engagement (RoE), including dispute resolution for policy escalations
• Lead and managed an outsourced team that responds to sales support cases related to account data corrections and account/opportunity ownership
• Lead GitLab’s Salesforce data enrichment strategy by choosing and procuring the right data enrichment vendors to ensure global data accuracy on Salesforce accounts
• Automate and maintain accurate Salesforce account hierarchies
• Promote and manage data quality by establishing a data management process to monitor, verify, maintain, and govern Salesforce account data
• Cross-functional collaboration with Sales Strategy and sales overlay teams (Customer Success, Partner Sales, Renewals, Solutions Architects, etc) on annual planning activities to ensure alignment with sales territories
• Manage team performance and support individual team member growth and development

What you'll bring

• Strong knowledge of third party data providers (ZoomInfo, Dun & Bradstreet, etc) that integrate with Salesforce
• Strong knowledge and experience in Salesforce hierarchy management and automation
• Strong knowledge of GTM Rules of Engagement in the tech SaaS industry
• Proficient in Microsoft Excel and managing complex modeling and spreadsheets
• SQL Query skills to create, retrieve and maintain data from relational databases
• Self-starter and effective at cross-functional collaboration
• Proficient experience in strategic thinking
• Highly organized with strong tactical experience and attention to detail
• Strong analytical and problem-solving skills with the ability to prioritize multiple tasks
• Exceptional communication skills with the ability to interact effectively across all levels of the organization
• Experience managing individual contributor’s performance
• SaaS and B2B experience preferred
• Interest in GitLab, and open source software
• You share our values and work in accordance with those values.

• Leadership at GitLab
• Ability to use GitLab

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 Reasons to Work for GitLab:

1. Mission: Everyone can contribute
2. Results: Fast growth, ambitious vision
3. Flexible Work Hours: Plan your day so you are there for other people & have time for personal interests
4. Transparency: Over 2,000 webpages in GitLab handbook, GitLab Unfiltered YouTube channel
5. Iteration: Empower people to be effective & have an impact, Merge Request rate, We dogfood our own product, Directly responsible individuals
6. Diversity, Inclusion & Belonging: A focus on gender parity, Team Member Resource Groups, other initiatives
7. Collaboration: Kindness, saying thanks, intentionally organize informal communication, no ego
8. Total Rewards: Competitive market rates for compensation, Equity compensation, global benefits (inclusive of office equipment)
9. Work/Life Harmony: Flexible workday, Family and Friends days
10. Remote Done Right: One of the world's largest all-remote companies, prolific inventor of remote best practices

See our culture page for more!

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto and guides.

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.