Why Oviva?
To build a healthier future for all, our mission is to provide the most accessible and effective care to people living with weight-related conditions.
By blending behaviour change therapy with our unique technology and an incredible team of passionate employees, we are creating affordable and accessible app-based healthcare programs to tackle conditions such as obesity and type 2 Diabetes.
We are an award-winning and largest digital health provider in Europe. We rapidly expand across the UK, Switzerland, Germany, France and Poland. You will be joining an organization that has treated 500.000 patients to date and is opening a new shared service in Poland to support our global operations.
We are looking for an English speakingPatient Advisor to support our UK patients. This is a remote/home office-based role.
The role:
In this role, you will work as part of our UK team to support our patients referred to us by the NHS(National Health Service). You will be the first point of contact, ensuring an excellent experience for our patients through their journey with Oviva.
Requirements
Key Responsibilities:
You will engage with patients via various channels (e.g. phone and emails), ensuring appropriate documentation of patient contacts in our internal secure systems
You will support with diary management of patient appointments
You will develop a deep knowledge of the Oviva UK programmes and be able to work cross-programme daily to support business needs
You will be tasked with accurately inputting data into our system ensuring Information Governance procedures for the security of patient data
You will be working alongside the operations team to achieve contract KPIs and utilisation targets
You will be following the Safeguarding policy and protocol and Incident policy at all times
You will work with Senior Team members feeding back on ways of working and ideas for improvement
What are we looking for you to bring:
Customer service experience from a call centre or phone-based customer service role
Strong communication skills, both verbal and written English
Ability to remain calm and composed in challenging situations
Energetic and proactive, with an ability to work independently as well as part of a team
Good listening skills to understand customer needs and concerns
Great computer proficiency for data entry and navigating customer databases
Patience and empathy to deal with a diverse range of Patients
Willingness to learn and adapt to company policies and procedures
Teamwork and collaboration skills to work effectively with colleagues
An active interest in health, dietetics & nutrition (i.e. working towards a related degree such as nutrition, dietetics, or sports science)
Please note this role may require some weekend and shift work.
What we offer
The opportunity to make a meaningful impact in revolutionising healthcare
Exciting and rewarding role in the international high-growth environment
Training and development opportunities
Learning allowance
We embrace flexibility & remote working
We provide a home working allowance to enable you to set up your workspace in a way which suits you
Competitive salary
Having a culture that people want to work in, is very important to us. We do this by keeping our values at the forefront of everything we do:
We put the patient first, We measure & improve, We build winning teams
Oviva is passionate about creating an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. We are a truly inclusive place to work, where everyone can be themselves and everyone is welcome. We're Proud to be a Disability Confident Employer
Please click ‘Apply’ today and take your next step towards a career with Oviva.
United Kingdom
