People Operations Specialist

At Jungle Scout, we are on a mission to empower entrepreneurs and brands to grow successful ecommerce businesses, and we provide the industry-leading data, powerful tools, and resources they need.

The role

Do you genuinely believe that team members are the greatest asset of any company?

Do you geek out on the fine details and maintaining accurate systems?

Is your idea of fun discovering new and efficient ways to tackle challenges, making you the MacGyver of problem-solving?

Is providing a first-class team member experience your passion?

Are you the Sherlock Holmes of project management, untangling insights from data with a keen eye for detail and a relentless curiosity?

Amazing, then you’re the type of person we’re looking for!

We’re growing and we are looking to add a People Operations Specialist to our fast-paced and customer-obsessed People & Culture team.

Location: We are a remote-first company and looking to hire this role between EST - PST time zones in Canada, excluding Quebec.

Interested in learning more? Let’s get into the details:

In the People Operations Specialist role, you will:

• Team Member Experience: Partner with fellow People & Culture team members to deliver exceptional experiences for our team members, including coordinating virtual events & connection points, leading our Culture Committee, and managing team member lifecycle events, like onboarding.
• Smooth Operations & Process Coordination: You’re the glue that keeps our team moving. From benefits administration to HR system management (and many processes in between!), you’ll have the opportunity to support, coordinate and/or own a broad range of recurring and ad hoc responsibilities to support Jungle Scouters.
• Project Management: There’s always something fun and exciting to work on at Jungle Scout! You’ll play a key role in managing projects, from creating a plan of action to ensuring it’s being executed on.
• Knowledge Management: Ensuring Jungle Scouters have access to the information they need in a way that’s exciting & digestible is a critical part of this role. You’ll manage our internal wiki and support internal communications so that we’re delivering this information to team members.
• Documentation & Compliance: As a rapidly scaling team, documentation and compliance are indispensable to our success. You’ll ensure thorough documentation is created for all team member lifecycle events and that our team member records are organized and optimized.
• People & Culture Team Member: You’ll partner with People & Culture team members to drive company initiatives forward, like planning virtual/ in-person events and managing ad hoc People projects as needed.

Who you are:

• 3-5+ Years of Experience with an Executive Assistant Background (or similar). You bring exceptional organizational, time management, project management, and problem-solving skills to the table. Your acute attention to detail, tech-savviness, adaptability, and proactive nature enable you to adeptly juggle multiple projects while ensuring all stakeholders are kept informed. With a diverse project background encompassing human resources, finance, events, and more, your experience underscores your versatility and ability to excel in various domains.
• Project Manager. Effectively managing projects with multiple stakeholders, holding team members accountable, and meeting deadlines is where you shine. You excel at crafting and executing project plans, ensuring that all necessary components are in place for successful project outcomes.
• Detail-Oriented. You’re often recognized for your exceptional attention to detail. From following a detailed process to creating and maintaining documentation, you can spot discrepancies that most would miss from a mile away. For you, it’s not just about ticking boxes, but catching the subtle details that matter.
• Autonomous & Resourceful. You are self-motivated, operate autonomously and naturally take initiative. You love getting to the bottom of things, leveraging your resources, and finding solutions (often even before a challenge has been identified). It doesn’t stop there though! You seek out opportunities to automate & streamline, making our systems and processes the most efficient they can be.
• Organized Multitasker & Context Shifter. You are known for your exceptional time management skills with how you effortlessly juggle a variety of projects and tasks at any given time! Amidst a fast-paced, ever-changing environment, you maintain order with meticulous organization, ensuring no detail slips through the cracks. You not only manage dozens of responsibilities seamlessly but also handle interruptions with ease, understanding that supporting a dynamic team requires flexibility and quick context shifting.
• Effective Communicator. Your communication skills are top-notch, both verbally and in writing. You have the knack for conveying information clearly and effectively, no matter the audience.
• Remote Culture Champion. You are the ultimate brand ambassador in your remote, global culture. You live & breathe our Jungle Principles. Your creativity and fresh perspectives make Jungle Scout an even better place to work.
• Positive and Empathetic. Your positive energy is infectious to those around you. You’re naturally caring, easy-going, and optimistic. You listen to understand, provide the ultimate service, and demonstrate empathy in all interactions.
• Growth-Oriented Mindset. You have an insatiable hunger for learning and growth. You have an exceptional ability to quickly learn and master diverse systems, taking ownership over time. Your high-aptitude and eagerness to take on more responsibilities make you a true asset.
• Analytical. Data and insights are your trusty companions when making decisions. You leverage them strategically to drive positive outcomes.

Bonus points!

• BambooHR experience or any HR/ benefits systems (Betterment, Justworks, RBC Insurance, Industrial Alliance).
• Experience with Notion (used as knowledge, project, and task management tool)
• PMP certification
• Benefits, payroll administration experience
• Budget management
• Automations & workflows (or is capable of learning)
• Management of internal comms
• HR/ ER experience (compliance, comp, performance, training, etc)

Note: The one constant in our evolving, dynamic environment is change. Needless to say, you’ll never get bored ;) The responsibilities listed above are our needs today but we are keeping future needs & opportunities in mind when hiring for this position. We value adaptability and a growth mindset in team members. Although it’s not promised, the successful candidate should be prepared for the possibility that their role may evolve over time as our business strategies and priorities change.

What you’ll get:

💥The BEST team. You’ll work alongside the smartest, most passionate, and kindest humans day in and day out making work fun.

💥Remote-first culture. Jungle Scout has been remote-first since day one. We believe team members should work from the place where they do their best work. Whether that's working from home, in office at one of our hubs, a co-working space.

💥 A growth culture! We have tons of opportunities for you to elevate your skills and take you to that next step; we are here to help you find the ones that matter most to you through exposure and training.

💥 Ability to make impact! Although it’s a highly collaborative culture, team members are empowered to work autonomously and take extreme ownership of their work. You'll have the opportunity to truly make a difference and impact our customers.

💥 Competitive compensation packages! We structure our compensation packages to reward our team members' contributions to our company's success - you’ll have a bonus tied to performance and will be invested into our long-term success with Equity.

💥 Flexible Time Off. With our generous PTO and recognition of local holidays, escape to the beach, recharge mentally, or use your Volunteer Time Off (VTO) to give back through volunteering.

💥 Comprehensive Health Benefits & Retirement Program. We offer comprehensive healthcare and retirement matching plans for eligible employees.

💥 Paid Parental Leave Policy. Jungle Scout values the importance of family and offers a paid parental leave that provides the support and flexibility you need to embrace this special time in your life. We also offer a ramp-back period for a seamless transition for you and your family.

About Jungle Scout

Jungle Scout is the leading all-in-one platform for selling on Amazon, supporting more than $50 billion in annual Amazon revenue and 10 global Amazon marketplaces. Founded in 2015 as the first Amazon product research tool, Jungle Scout today features a full suite of best-in-class business management solutions and powerful market intelligence resources to help entrepreneurs and brands manage their ecommerce businesses.

The Jungle Scout team is a group of smart, motivated, and fun-loving professionals working hard to help our customers achieve success. We have a remote-first culture with employees across the world as well as in our hub offices in Austin, TX and Vancouver, BC. We believe team members should have the opportunity to choose the work environment that works best for them, so we give our team members the option of working from home, at one of our hub offices, or from a co-working space.

We prioritize Diversity, Equity, and Inclusion

At Jungle Scout, we recognize the value of different experiences, backgrounds and cultures. We hire intentionally, with this in mind.

Jungle Scout is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All offers of employment at Jungle Scout are contingent upon clear results of a comprehensive background check. Background checks will be conducted on all final candidates prior to start date.