Job Description:
Title: People Programs Lead – People Services
Fully Remote: candidates in Eastern or Central Time Zones Required: Bachelor's Degree and experience in program coordination, talent development, training, and/or education
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations
About the Role: The People Programs Lead is responsible for the successful planning, coordination, execution, and measurement of enterprise People Services programs. This role partners closely with leadership, internal teams, and external vendors to deliver high-quality, consistent experiences across talent development, leadership development, culture initiatives, employee engagement, onboarding, and performance management programs. This position serves as the operational engine behind People Services initiatives ensuring programs are effectively scheduled, communicated, and executed, while continuously improving program quality and participant experience. The People Programs Lead plays a critical role in scaling programs to support organizational growth and foster alignment with IOA’s culture and strategic priorities.
Key Responsibilities:
Program Planning & Execution
Successfullymanageall aspects of assigned People Services programs, including planning, coordination, execution, and follow-up
Develop, maintain, and execute a master schedule/calendar for all programs, ensuring alignment across initiatives and audiences
Build and manage detailed program project plans, tracking milestones, timelines, and deliverables
Coordinate program logistics including scheduling, participant enrollment, materials, and delivery format (in-person, virtual, hybrid)
Participant Experience & Program Delivery
Manage end-to-end participant experience, including communications, registration, confirmations, and follow-up
Ensure consistency and quality across all program experiences, identifying opportunities to enhance engagement and effectiveness
Partner with facilitators and content owners to ensure seamless delivery of programs
Support or lead facilitation for select programs as needed
Communications & Program Promotion
Develop and execute communication and marketing plans for programs in partnership with Marketing & Communications
Build awareness and engagement acrossIOAthrough timely and effective communication
Create and distribute program-related materials, updates, and resources
Learning Systems & Program Operations
Execute the setup, coordination, and tracking of programs withinour LMS
Partner with training and development to ensure learning experiences are accurately implemented, delivered and/or reflected within the system
Maintain data accuracy and consistency for all program-relatedactivityand reporting
Collaborate to continuously enhance how systems and tools support scalability, reporting, and participant experience
Data, Reporting & Continuous Improvement
Trackenrollment, completion, and program effectiveness metrics
Prepare and distribute program reports, dashboards, and insights for stakeholders
Gather participant feedback and evaluate program outcomes
Identify trends and recommend improvements to enhance program impact and scalability
Partnerships & Stakeholder Collaboration
Serve as primary point of contact for external vendors related to program delivery and logistics
Coordinate scheduling and delivery expectations
Partner withkey stakeholders:
People Services Leadership& Business Partners
Training & Development
People Analytics
Maintain strong relationships to ensure alignment and successfulprogramexecution
Operational Excellence & Process Improvement
Standardize processes, tools, and workflows across programs to support efficiency and scalability
Maintain and improve systems used for program tracking, scheduling, and reporting
Proactively identify and implement process improvements to enhance effectiveness and reduce administrative burden
Other Responsibilities
Maintain frequent, transparent communication regarding workload, priorities, and program status
Deliveroutstanding service, ensuring responsiveness and proactive support for leaders and participants
Demonstrate a strong alignment with IOA core values and IOA behaviors contributing to a positive team culture
Perform other duties as assigned
Qualifications and Experience:
Bachelor’s degree (required). Preferred in Human Resources, Organizational Development, Business, Communications, Education or related field
5+ years of experience in program coordination, talent development, training, or related fields
Strong experience managing multiple projects or programs simultaneously
Excellent organizational, project management, and time management skills
Exceptional interpersonal and communication skills
Experience working with learning management systems (LMS), reporting tools, and Microsoft Office Suite, with experience leveraging Workday to support program execution, tracking, and reporting preferred.
Ability to bring structure, organization, and consistency across multiple programs
Strong attention to detail while managing multiple priorities
Ability to analyze data and translate insights into actionable recommendations
Strong collaboration skills with the ability to work across functions and levels of the organization
Energetic self-starter with a strong work ethic and commitment to excellence
Positive, service-oriented mindset with a focus on continuous improvement
What We Offer:
Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment
What to Expect (Application Process):
Salary Range
The expected pay range for this position is $70,000.00 - $85,000.00 annually, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
