The Team This team will serve as the product owner for GenAI capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support generative AI solutions. This centralized team with deep specialization, closely integrated with key horizontal partners to ensure delivery of safe, scalable and high-impact AI Products Job summary The Principal AI Platform Engineer will focus on building the infrastructure that connects AI systems with existing products and will enable seamless delivery of AI-generated insights into agent workflows. Key responsibilities.
Design, build, and maintain the core infrastructure layer supporting GenAI products, including model gateways, prompt/versioning stores, vector databases, and LLM evaluation tools.
Implement secure access controls and authentication mechanisms integrated by default into the AI platform components.
Develop and manage observability, monitoring, and logging solutions for GenAI workloads and infrastructure.
Collaborate closely with product and engineering teams to integrate GenAI infrastructure with agent frameworks, and downstream applications.
Optimize infrastructure for scalability, high availability, cost efficiency for production workloads. Qualifications & Skills
Extensive experience building and maintain AI platform infrastructure, Kubernetes, and container security.
Demonstrated expertise in observability, and monitoring frameworks, with a focus on real-time performance (i.e: experience with OpenTelemetry, NLPFlow).
Experience with AI infrastructure components such as vector databases, prompt/versioning stores, and AI IDEs. Preferred experience
Familiarity with vLLM, SGLang or similar framework to host LLM inference workloads.
Experience with CI/CD pipelines and automation for AI model deployment and platform operations
Strong knowledge of authentication and authorization frameworks integrated into AI platforms. #LI-AJ1 #LI-remote
PointClickCare is a leading health technology company that empowers providers to deliver exceptional care through its comprehensive platform serving the long-term and post-acute care industry. The company operates the largest long-term and post-acute care dataset and hosts a Marketplace of 400+ integrated partners, serving over 30,000 provider organizations globally. PointClickCare's platform makes a real difference in millions of lives by helping healthcare providers optimize operations and patient outcomes. As a founder-led, privately-held company, PointClickCare reinvests a significant percentage of its revenue into research and development, leveraging AI as a catalyst for innovation and creativity to shape the future of healthcare.
