Principal Communications Manager

See yourself at Twilio

Join the team as our next EMEA Principal Communications Manager on Twilio’s Corporate Communications team.

Who we are why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity inclusion wherever we do business.

About the job

This position will drive the ongoing expansion of our EMEA communications function and amplify the Twilio story to a wide range of audiences from developers to the largest enterprises.

The person in this role will join a growing global communications function, building thought leadership for Twilio, highlighting the astounding innovation being carried out by Twilio’s customers, and engaging audiences with compelling and relevant storylines. Reporting to the International communications director, this position will play a pivotal role in supporting Twilio’s EMEA go to market strategy, and making Twilio as relevant in EMEA as it is in San Francisco.

Responsibilities

In this role, you’ll:

• Develop and execute the local communications strategy and plan for the United Kingdom, Germany, France and Spain
• Manage Twilio’s PR agency partners to deliver a relevant, impactful and appropriate localised PR programme that supports Twilio’s business objectives and go to market plan
• Create campaigns and content to drive press, analyst and social media programmes
• Identify, train and support local and regional spokespeople in delivering Twilio’s messaging
• Work alongside other members of Twilio’s regional and global PR and the wider Corporate Communications teams to ensure target metrics are monitored and met
• Help support internal communications activities in EMEA for top priority corporate programmes and special projects
• Partner with marketing teams in EMEA to create and execute integrated campaign and activity plans

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 8-10 years of B2B communication experience, including working in an international communications environment; time spent in-house would be preferred
• Significant experience across public relations with a solid understanding of analyst relations, internal communications, crisis communications and social media
• Has strong media relationships with technology and business media across EMEA
• Excellent written and verbal communication skills
• The ability to think on your feet, and to digest information quickly to determine the appropriate way forward, breaking through technical jargon to deliver relevant, appropriate and impactful messaging
• Experience in building surveys, reports, press releases, blogs, messaging documents, social media posts, media commentary/articles, customer stories and other communications campaign content
• The ability to develop relationships with executives and building programs that roll up to top level business strategy
• Experience with communications measurement tools and a passion for demonstrating the impact of communications programmes
• Is a collaborative team player and thrives in a dynamic environment, but also can work autonomously to bring projects to completion

Desired:

• Has experience at a PR agency as well as at an in-house communications team
• Additional European languages, both spoken and written, would be advantageous
• Ability to influence and build effective working relationships with all levels of the organisation
• Familiarity with localisation tactics to ensure our content is accessible and inclusive across multiple EMEA countries.

Location

This role will be remote, and based in the United Kingdom.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.