Principal Product Manager

The most impactful digital products in the market today are the direct result of a seamless blend of business strategy, design and technology. Orchestrating this behind-the-scenes integration is a Product Manager, who prioritizes the customer experience from vision to execution and, together with their team, guides all workstreams toward a common vision and plan for delivery. Principal Product Managers are trusted advisors to senior stakeholders and are responsible for understanding their needs, driving commercial results and supporting them on their journey to providing more successful customer experiences.

Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.

Responsibilities:

• You will develop an understanding of client problems, provide advisory services and capability uplift.
• You will collaborate with your team and stakeholders to think big and imagine future solutions that solve the customer's problems and deliver value for your client's business.
• You will build a shared product vision and then shape, define and communicate short and long-term strategies.
• You will cultivate meaningful relationships with client stakeholders, bridging technical and business worlds and ensuring ongoing buy-in and support.
• Create and manage the product or portfolio roadmap: effectively prioritize business opportunities from a wide range of inputs, understand and prioritize this work so your team is always working on the most impactful initiatives.
• You will understand how the product contributes to the client's vision, business strategy and goals.
• Track industry trends and the competitive landscape, undertake formative research and data analysis and generate insights.
• You will assess client needs and develop the account strategy and proactive proposals needed to deliver value to our client
• Constantly evaluate if your solutions have solved the customer problem and delivered on the business opportunity, through quantitative and qualitative measures.
• Drive the overall product development lifecycle, utilizing lean and agile approaches to pilot products quickly, get feedback, iterate, and rapidly launch roadmap increments that deliver undeniable value.
• Continuously deliver undeniable value by ensuring the high performance of Thoughtworks teams on the account and proactively manage risk with the client
• Contribute to the growth and scale of our evolving business through taking an active part in recruiting, community building, mentorship and driving best practices

Qualifications:

• You have a track record of delivering successful products to market.
• You have a deep understanding of user research and design methods and processes.
• Passion and perseverance for creating best-in-class software products which deliver an outstanding customer experience.
• Solid understanding of agile software development practices and product maintenance/support processes.
• You enjoy leveraging data to improve one's understanding of user needs, product performance and value created for the customer.
• You can work at company, portfolio and product level — defining and executing a strategy, shaping a vision and translating it into a roadmap with clear business and customer value-based measures of success.You lead with customer experience, putting customers/users and their needs at the heart of product development.
• You're able to clearly define a value proposition and seamlessly articulate it, generating support and buy-in from all relevant stakeholders.
• You can define and successfully execute a customer experience strategy across multiple products and channels.
• You enjoy collaborating with multidisciplinary teams to determine the best product-market fit and define a product roadmap.
• You naturally create an effective collaboration between Thoughtworks and client teams by encouraging open communication and advocating for shared outcomes.
• You evangelize product thinking, leveraging your extensive expertise to advise stakeholders, coach product teams, introduce best practices, identify roadblocks and generate solutions for resolving them quickly.
• You have a bias for action, and can break down complex problems into tangible steps.
• You love facilitating workshops with stakeholders.
• You enjoy motivating committed, smart people to do the best work of their careers.

Perks:

• RRSP Matching
• 3 weeks' vacation (Increases with tenure)
• Generous extended health benefits (HSSA Spending Account)
• Parental Leave and Maternity Leave
• Annual Education Credit for conferences, courses, workshops, and books to support your professional development
• Annual allowance to support a working from home setup
• Connectivity credit reimbursement (Wifi and phone)
• Subscription to Headspace
• Full access to Canada's top telemedicine and EFAP provider

At Thoughtworks, we know that the best products are built by diverse and inclusive teams - teams that reflect a range of users and experiences. We're looking for product builders with diverse backgrounds - which go beyond the standard education, work experience, and geolocation. If you want to change how product development is approached, and who products are built for, we encourage you to apply.

We also know that some people aren't comfortable applying unless they feel totally qualified. If you're on the fence or unsure if your experience perfectly matches our job posting, we'd really like you to apply. We are happy to chat and get to know you better, and you can get to know us better as well.

We are also committed to providing accommodations throughout the recruitment process for individuals with disabilities, in line with the Accessibility for Ontarians with Disabilities Act. If you need an accommodation, reach out to our HR team at canada-hr@thoughtworks.com and we’ll work with you to understand what is needed.