Product Owner

Product Owner - Frontline Central

Remote or Hybrid to Wayne, PA; Naperville, IL; Austin, TX

Frontline Education is a pioneer of school administration software purpose-built for K-12 districts. We provide innovative, connected solutions for student and special programs, business operations, and human capital management with powerful data and analytics to empower educators and administrators. We earn the trust of K-12 leaders across the U.S. by serving as a consistently high-performing, forthright partner of school districts through every dimension of the company.

We're a group of unique and talented individuals that love what we do. We've been lucky enough to land jobs with a rapidly growing tech company that supports an appreciative and friendly customer base. We work hard to make our customers happy, but we like to have a good time in the process. We are a company that strives to think in terms of “we” instead of “me.” We believe in the philosophy of servant leadership and that it’s all about putting others first. We also value the balance between family and work.

We are looking for an enthusiastic, experienced, and highly driven Product Owner to support and lead the Central business requirements backlog as part of Frontline Education’s HCM Portfolio. You would own and drive all components from feature idea through design, deployment, and operations, while working in an exciting, fast-paced, agile environment.

This role reports to the Group Product Manager and works closely with Development, Architecture, UX Design, Sales, Customer Success, and Strategic Partners to deliver solutions that simplify the daily work life of the front line of education.

Responsibilities

• Live and breathe the software product backlog; owning, creating, refining and prioritizing business requirements
• Collaboratively work with multiple Scrum teams to estimate, groom and plan for the highest priority features
• Participate in Sprint planning, daily Scrum stand-ups and Sprint retrospectives
• Conduct customer validation sessions to ensure prioritized features meet customer needs
• Partner with the UX team through research and customer validation to ensure we are solving the problems in the right way
• Provide support, decision-making, and validation during design and development
• Ensure requirements, project status, and release notes are properly documented
• Train and support internal stakeholders on existing, under development, and new feature/function
• Work collaboratively with the Frontline product teams to support product vision and strategy
• Other responsibilities as required by Frontline

Competencies

• Passionate about solving customer problems (the big ones and the small ones).
• A fast learner, detail oriented, decisive, and enjoy fast paced work environments.
• Able to ramp up quickly on new technologies.
• Self-directed and operate with urgency, focus, and discipline.
• Communicates and influences effectively and appropriately across the organization.
• Confidently makes data driven decisions while considering upstream and downstream operational impacts.
• Strong project management skills, including the ability to think and lead complex projects simultaneously.

Is this the right opportunity for you?

• You love products and get excited about solving complicated, and often ambiguous problems, and having autonomy in decision making.
• You understand that school districts need to easily plan, manage and analyze internal and external professional learning opportunities, and enable their employees to take an active role in their own learning.
• You are a strong project manager that ensures all elements of a project are well coordinated to ensure a product releases that are timely and scope complete.
• You can deliver intuitive, streamlined and easy to use solutions that don’t compromise on functionality or compliance.
• You understand the value of UX and can work effectively in partnership with our User Experience team and solve problems the right way through research and validation
• You are an engaging and outstanding communicator who excels at negotiating across cross-functional teams.
• You’re an analytical thinker who can understand the impacts of new ideas to all parts of your solutions as well as how your solution behaves in a platform context.

Qualifications

• 3 years working with software solutions
• Proven expertise leading cross-functional teams that together launch on-time and on-budget.
• Experience with a SaaS application preferably as part of an HRMS or applicant tracking system.
• Bachelor degree or equivalent work experience in a Business, Computer Science or related field.
• Experience with Agile development methodologies
• Ability to translate market needs into clear and detailed software requirements
• K12 experience highly regarded
• Occasional travel required (~10%)

Working knowledge of product strategy and key business results (Bookings, Retention, Operational Efficiency), including but not limited to:

• Competitive Analysis
• Market Analysis & SWOT
• TAM
• Win/Loss Analysis
• Customer sat and retention analysis

Support activities related to Annual Planning Process

• Initiative candidate pool analysis
  • Tee Shirt/LOE estimates
  • Business case development
• Performance and quality analysis
• Define & Stack Rank Key Initiatives / Dependencies
• Establish Multi-Year Product Strategy, Initiatives & Stages

Frontline embraces diversity, equity, and inclusivity. We are intentionally building a workplace that respects, supports, and values the identities of all our employees. We believe this to be foundational in developing a strong community in our company. Frontline Education is an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Frontline offers a competitive compensation package including a base salary, rewarding bonus structure, 401k match, and unlimited PTO! Our company growth has created a promising environment for career advancement and rewarding challenges. We offer a tuition reimbursement program for eligible college credit coursework available to employees depending on their status and length of employment.