Program Manager Culture & New Hire Experience

See yourself at Twilio

Join the team as Twilio’s next Senior Program Manager, Culture Programs.

About the job
This position will play a critical role in shaping and sustaining Twilio’s culture across our global, remote-first workforce. This role is responsible for designing, executing, and evolving culture programs that align with our Twilio Magic Values and support the company's strategic goals. As a key steward of Twilio’s values, this person will ensure that these values are reinforced, embedded, and adapted as the company continues to grow and evolve. This individual will have ownership of key culture programs, including the new hire onboarding experience.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Responsibilities

In this role, you’ll:

• Build and deploy culture programs that unite and engage our globally dispersed teams while also amplifying Twilio’s mission and values.
• Be accountable for the New Hire onboarding experience, including scaling and regionalizing our new hire onboarding and buddy programs.
• Serve as the custodian of the Twilio Magic values, ensuring they are consistently communicated, reinforced, and embedded across all aspects of the employee experience. Maintain the Twilio Magic values and ensure they remain relevant and reflect our continual growth and evolution as a company.
• Design and implement programs that enhance cultural engagement and connectivity for employees across time zones, regions, and work environments, ensuring our culture initiatives to meet the unique needs of our global remote-first workforce.
• Regularly understand and assess Twilio’s culture through surveys, focus groups, and other feedback mechanisms. Use insights to refine and improve culture strategy, programs and action plans - ensuring they remain relevant and impactful.
• Create and share compelling narratives that highlight and amplify Twilio’s culture, values, and successes. Collaborate with internal communications teams to ensure these stories reach and resonate with our diverse, global workforce.
• Partner with key culture carriers across the organization including organizational effectiveness, diversity inclusion and belonging, talent management, our .org volunteering team, and corporate communications to ensure a cohesiveness among culture programs.
• Establish key performance indicators (KPIs) to measure the success of culture programs. Provide regular reports to senior leadership on program effectiveness and areas for improvement.

Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences and encourages everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or a related field.
• Minimum of 7 years of experience in culture, employee engagement, or organizational development, with significant experience leading programs in a remote-first global environment.
• Proven experience in program management or organizational development.
• Deep understanding of the challenges and opportunities of a remote-first, globally dispersed workforce.
• Strong strategic thinking and program management skills.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate across all organizational levels.
• Strong analytical skills for data-driven decision-making and measuring impact.

Desired:

• Consulting experience is a plus.
• Proven ability to lead and manage complex projects with multiple stakeholders.
• Creative problem-solving abilities and a passion for innovation.

Location

This role will be remote based in Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].