We are a leader in specialty healthcare technology solutions.
We are an ever-growing team, guided by our iCREATE values of Integrity, Collaboration, Respect, Empowerment, Accountability, Trust, and Excellence. We hold these values in high regard and are driven to succeed in all we do.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected].
Job Summary:
The Project Manager – Client Experience plays a critical role in driving initiatives that enhance customer engagement and satisfaction. This role partners closely with the four core teams within the Client Experience organization: Implementation, Support, Client Success and Consulting, while also working cross-functionally with Sales, Product, Engineering and Finance to ensure seamless execution of key initiatives.
This individual takes a data-driven approach to identifying customer pain points, optimizing workflows and delivering impactful solutions that improve retention and operational efficiency. The ideal candidate is a strategic thinker with strong execution skills, capable of managing multiple projects while maintaining a customer-centric mindset.
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, PCI, and other applicable regulations.
Essential Functions
- Project & Program Management
- Lead cross-functional Customer Experience initiatives from inception to execution, ensuring alignment with business objectives and long-term sustainability.
- Develop and maintain project plans, timelines and deliverables while proactively identifying risks and mitigation strategies.
- Manage project scopes, schedules, and budgets, ensuring cost-effectiveness and financial accountability.
- Establish best practices for project management within the Client Experience team.
- Track key success metrics and analyze project performance to drive continuous improvement.
- Stakeholder Collaboration & Execution:
- Partner with cross-functional teams to optimize client onboarding, support processes and service delivery initiatives.
- Facilitate regular project meetings, tracking action items and ensuring accountability across teams.
- Align projects with Nextech’s overall Customer Experience strategy and ensure effective resource allocation.
- Drive communication across departments to keep stakeholders informed of project progress, roadblocks and outcomes.
- Process Optimization & Customer Experience
- Analyze customer feedback and data to identify friction points and implement solutions that drive efficiency.
- Leverage Nextech’s project management tools (Asana, Jira, Monday.com, or similar) to streamline workflows and track milestones.
- Implement risk management strategies to mitigate project disruptions and ensure smooth execution.
- Communication & Reporting
- Develop clear, structured documentation for all project initiatives, ensuring transparency and accessibility.
- Create executive-level reports detailing project outcomes, risk assessments, and key success indicators.
- Translate technical and business requirements into actionable steps for internal teams.
- Provide continuous updates to leadership on customer impact and project ROI.
Minimum Requirements
- 3+ years of project management experience, preferably in SaaS, healthtech, or a customer experience-related role.
- Proven track record in managing cross-functional projects and collaborating with multiple stakeholders.
- Experience with Agile, Scrum, Kanban, and Waterfall methodologies and the ability to adapt based on project needs.
- Strong analytical skills, with the ability to use data to drive decision-making and process improvement.
- Proficiency in project management tools such as Asana, Jira, Monday.com, or similar platforms.
- Ability to multitask and manage competing priorities in a fast-paced environment.
- Excellent written and verbal communication skills, with experience in executive reporting.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook, Teams)
Preferred Qualifications
- Bachelor’s degree in Business, Project Management, or a related field.
- PMP or Six Sigma certification preferred.
- Experience working in a high-growth SaaS or healthcare technology environment.
- Ability to mentor junior team members and drive process improvement.
Working Environments/Physical Demand
- Remote
- General office setting—well-lit, air-conditioned workspace with moderate noise levels.
- Long-distance or air travel as needed (less than 20%).
- Significant work in front of a computer monitor—sitting for extended periods with some walking and standing.
Total Rewards
- Generous annual bonus opportunity
- 401(k) with Employer Match
- Flexible Time Off: take time off when you need it without worrying about available hours
- 10 paid holidays + 1 floating holiday
- Volunteer Time Off
- Insurance: Choice of Medical, Dental, and Vision plans
- Health Savings Account with employer match
- Flexible Spending Account
- 100% Company-Paid Parental leave
- 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
- iCREATE Employee Recognition Program
- Wellness Program including discounts on medical premiums
- Employee Assistance Program with free counseling sessions available
- Corporate Discounts on Retail, Travel, and Entertainment
- Pet Insurance options
United States
