Project Manager
- Location
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United States
Appen Butler Hill Inc
Job Description
Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.
Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.
At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.
At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Project Manager Responsibilities: * Delivery to project(s) objectives within project scope, timeline and budget. * Drive continuous project improvements and efficiencies. * Deliver required performance metrics and KPI at or exceeding expectations. * Provide regular project status reporting and in-depth analysis when required. * Build strong client relationships to increase client satisfaction and revenue opportunities. * Drive continuous project improvements and efficiencies. * Coordinate between project team members in a matrix environment. * Manage risks and issues and undertake recovery actions as necessary. * Prepare and implement project plans, prepare reports and project-related materials. * Communicate, with all stakeholders, in a timely, clear and concise manner. * Ensure teams have access to required tools, guidelines and other project resources to meet project requirements. * Provide regular project status reporting and in-depth analysis when required. * Participate in the training and mentoring of new and existing Appen staff. * Adapt to changing project needs and expectations. * Undertake any other miscellaneous tasks as required and requested by senior management.
Required Knowledge, Skills and Abilities: * Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion. * Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change. * Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues. * Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills. * Excellent communication skills; including the ability to present information clearly and concisely writing and verbally. * Must also be an attentive and careful listener and respond appropriately to others. * Driven to focus on quality and service delivery. * Demonstrated time management and organizational skills with attention to details.
Qualifications and Experience: * BS or BA degree from an accredited university or equivalent work experience preferred. * Project management experience in a metric-driven setting, working in a production, operation, or call centre environment. * Minimum 2 years of quality management experience in a metric-driven setting working in a production, operation, or call centre environment. * Hold, or agree to apply for, security clearance to the level as dictated by client requirements..
Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.
Advice from our career coach
As a Project Manager at Appen, it is crucial to understand the company's role in AI enablement and its commitment to building a better world through innovative artificial intelligence systems. To stand out as an applicant for this position, here are some key tips and insights:
- Demonstrate your ability to deliver projects within scope, timeline, and budget while driving continuous improvements and efficiencies.
- Showcase your experience in managing risks, issues, and recovery actions in a fast-paced, metric-driven setting.
- Highlight your communication skills, both written and verbal, emphasizing the ability to present information clearly and concisely to stakeholders.
- Emphasize your organizational skills, attention to detail, and ability to adapt to changing project needs and expectations.
- Show your experience in building strong client relationships, increasing client satisfaction, and revenue opportunities.
- Illustrate your experience in mentoring and training team members, showcasing your leadership and conflict resolution skills.
- Highlight any experience with security clearance as dictated by client requirements, if applicable.
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