About us:
Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered over ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised over $100mm of funding from Transformation Capital, TCV, and SignalFire.
What You’ll Be Doing:
We are looking for a Provider Client Outreach Specialist to help us establish the Pre-Service Patient Support vertical of Grow Therapy. You’ll be part of a remote-friendly team of Outreach and Claim Specialists reporting directly into the Revenue Cycle Leadership team. Your responsibilities will include:
- Manage ineligible coverage responses for upcoming appointments
- Navigate eligibility responses and online payer portals to ensure accuracy when reaching out to patients for updated information
- Update claim information when errors or corrections are identified
- Track errors reported by patients and the Billing Support Team and provide guidance how to answer a patient/provider question or how to best work a claim error
- Explain billing to providers or deescalate upset providers/clients when their concern is a complex billing issues
Salary range: $21-30 an hour
You’ll Be a Good Fit If:
- Process-Driven: Highly organized, operational thinker, rarely leaving questions unanswered.
- Adaptable: You are comfortable in a fast-paced environment, with priorities changing weekly.
- Healthcare Experienced: Strong understanding of healthcare claims, plan benefits, and patient responsibilities. At least 2 years of experience in Medical Billing or Healthcare setting.
- Team Player: You are collaborative by nature, relish in camaraderie and group wins, and are looked to by colleagues or direct reports as a steadfast partner source of encouragement
- Tech-Savvy: Adept in chat, email, phone communications.
- Expert Communicator: Effectively organize communication and adjust to the audience you are engaging with.
If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.
Benefits
- The chance to drive impact within the mental healthcare landscape from day one
- Comprehensive health insurance plans, including dental and vision
- Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
- Flexible working hours and location (remote OR in-office, your choice!)
- Generous PTO
- Company-wide winter break
- Mental health mornings (2 hours each week)
- Team meditation
- Wellness Stipend
- In-office lunch and biweekly remote lunch on us!
- Continuous learning opportunities
- Competitive salary
- The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities
Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
United States
