Principal Accountabilities::
Under close supervision:* Conduct internal quality controls to ensure established quality procedures and norms are followed* Conduct routine quality analysis and tests/inspections of a quality control program, where duties and tasks are standardized* Monitor and record inconsistencies with quality procedures and norms* Prepare standard quality analyses and recommend necessary quality procedure changes* Record and analyze customer claims
Knowledge & Skill Requirements::
- Bachelor’s degree in a related field *Equivalent years of experience in a substantially similar industry may be considered in lieu of a degree to be determined by the nature of the specific job and the hiring manager’s criteria* One year of related experience preferred* Strong written and oral communication skills
Knowledge & Application::
- Good knowledge of single specialist area achieved through prior study or previous experience* Applies knowledge of the principles and practices in a recognized professional field requiring extensive academic preparation * Applies knowledge of standardized rules, procedures, and operations within own area* Determines a course of action based on guidelines
Problem Solving::
- Encounters fairly similar problems which require some fact finding, clarification, and basic analysis * Most solutions will be found within normal operating processes and policies* Selects the best solution based on a set of defined procedures or precedence * Occasionally, requires basic problem solving techniques to define problems and use previous experience to identify
Interaction::
- Exchanges standard/basic technical or nontechnical information with colleagues and immediate superiors and/or customers * May be a required to interpret or clarify technical information to aid understanding* Audience is generally knowledgeable about the subject matter* Conveys straightforward information to non-divergent audiences
Impact::
- Impact is limited to short-term team performance* Supports the achievement of goals through own personal effort * Responsible for planning own work, assessing own progress, and adjusting efforts to meet goals
Accountability::
- Accountable for meeting own targets which impact the immediate work area* Accountable for meeting own targets which are often considered financially immeasurable* Work is reviewed periodically* Is aware of wider profitability issues