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Regional Account Manager (Phoenix, AZ)


United States

Job Description

The Role

Moderna is seeking a team of experienced Regional Account Managers to support the commercialization of Moderna’s groundbreaking vaccine portfolio. In this role, you will be joining Moderna at both an exciting, as well as critical time as we commercialize our respiratory vaccine pipeline.

Reporting to a Senior Director, Regional Account Management you be responsible for developing and enhancing customer relationships with largest vaccinators throughout your region. This includes Regional Health Systems, State Awardees/VFC, Federally Qualified Health Centers, Contracting Entities, Physician Groups and Specialty Providers. You will develop expert knowledge of Moderna’s respiratory vaccine portfolio/mRNA platform and use this along with your knowledge of strategic customer requirements to expand vaccination rates and achieve account sales targets.

To be successful, you must thrive in a fast-paced, team environment and excel at developing high-level customer relationships with the procurement, business development, clinical, operational, trade management, and marketing teams within your region’s largest providers of health care services.

This role is based remotely.

Here’s What You’ll Do

  • Develop strategic account plans that will enhance customer relationships, achieve sales targets, facilitate retention and growth within key customers (IDNs, Health Systems, FQHCs, Awardees, Physician Groups, Contracting Entities, etc) to support and oversee successful communication and negotiation

  • Act as the primary point of contact for Moderna for a defined set of accounts, analyzing and understanding sales trends for product sales to each account, achieving defined goals and objectives, developing expert knowledge of the products offered by the company to ensure an excellent understanding of the customer requirements and promoting a mutually beneficial business relationship while adhering to Moderna Core Values and Mindsets

  • Work with your Sr. Director, within channels to establish & execute tactical initiatives reflected in dedicated business plans, which align with the business unit objectives.

  • Analyze account objectives for each product and develop strategic/tactical plans to accomplish brand business objectives

  • Develop and maintain contacts within the industry to obtain environmental, competitive, and product-specific information

  • Build and maintain long-term relationships within defined customer bases to ensure customer alignment and create a foundation for new business

  • Collaborate and partner with internal and external stakeholders to enhance Moderna’s position in the market

  • Responsible for cultivating a close relationship with cross functional team colleagues in Medical Affairs, Marketing, Distribution / Logistics, Strategic Partnerships, Customer Service, and Public Affairs departments to implement corporate, operational (shipping/inventory), market access and brand specific strategies and tactics

  • Represent Moderna at key trade and customer meetings / conferences.

  • Promote Moderna portfolio of products to key customers that drives differentiation for Moderna and successful long-term business relationships

  • Collaborate with appropriate Moderna business teams, marketing, and medical affairs to ensure alignment and full utilization of resources at account level. This includes utilization of marketing materials, execution of in-services, development, and execution of marketing or other service agreements

  • Liaise with Contracts, Customer Operations, Legal, HR, and Finance to ensure successful outcomes for the responsible channels.

Here’s What You’ll Need (Minimum Qualifications)

  • Bachelor’s Degree required

  • Minimum 10 years of experience in pharmaceutical/biotech account strategy and account management

Here’s What You’ll Bring to the Table (Preferred Qualifications)

  • Prior experience in vaccines is highly preferred

  • Knowledge and understanding of product reimbursement

  • Demonstrated prior experience with establishing and consistently meeting or exceeding business development targets

  • Experience in a startup environment, preferably launching new vaccines or medicines

  • Experience working with complex Academic Medical Centers & teaching hospitals

  • Working Knowledge of capitated and risk-based providers and fundamentals of value-based care

  • Demonstrated track record of building and driving volume and profitable revenue growth with key corporate or private sector accounts

  • Ability to collaborate among a range of key areas (marketing, field team, communications, promotion, physician, trade and consumer channels, pricing and contracting, and/or buyers).

  • Strong portfolio of commercial skills obtained through experience and application with track record of delivery including negotiation, building a financial business case & working within commercial teams.

  • Must be comfortable with ambiguity and a fast-paced, highly dynamic environment that is being defined in real-time. You should be driven and willing to think creatively and pursue new or novel approaches to business and market development. The fast-moving market for vaccines will require a high degree of adaptability and trust building with key accounts

  • Experience leveraging data and digital enablement tools to prioritize opportunities across a dynamic landscape of potential and targeted regional accounts

  • Excellent communication, presentation, collaboration and influencing skills across internal and external stakeholders

  • A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative

Moderna is pleased to provide you and your family with a comprehensive and innovative suite of benefits, including:

  • Highly competitive and inclusive medical, dental and vision coverage options
  • Flexible Spending Accounts for medical expenses and dependent care expenses
  • Lifestyle Spending Account funds to help you engage in personal enrichment and self-care activities
  • Family care benefits, including subsidized back-up care options and on-demand tutoring
  • Free premium access to fitness, nutrition, and mindfulness classes
  • Exclusive preferred pricing on Peloton fitness equipment
  • Adoption and family-planning benefits
  • Dedicated care coordination support for our LGBTQ+ community
  • Generous paid time off, including:

    • Vacation, sick time and holidays

    • Volunteer time to participate within your community
    • Discretionary year-end shutdown
    • Paid sabbatical after 5 years; every 3 years thereafter

  • Generous Paid Leave offerings, including 18 weeks of 100% paid parental leave for all new parents
  • 401k match and Financial Planning tools
  • Moderna-paid Life, LTD and STD insurance coverages, as well as voluntary benefit options
  • Complimentary concierge service including home services research, travel booking, and entertainment requests
  • Free parking or subsidized commuter passes
  • Location-specific perks and extras!

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute and make a meaningful impact.

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit to learn more about our current opportunities.

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is proud to be an equal opportunity workplace and is an affirmative action employer.

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is an E-Verify Employer in the United States. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. We’re focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at [email protected]. (EEO/AAP Employer)


Advice from our career coach

As a Regional Account Manager at Moderna, your primary responsibility will be to develop and enhance customer relationships with key healthcare providers in your region to drive sales of Moderna's groundbreaking vaccine portfolio. To stand out as an applicant, here are some key tips:

  • Develop strategic account plans that focus on enhancing customer relationships, achieving sales targets, and facilitating growth within key customers.
  • Act as the primary point of contact for a defined set of accounts, analyzing sales trends, understanding customer requirements, and promoting a mutually beneficial business relationship.
  • Collaborate with internal and external stakeholders to drive Moderna's position in the market and achieve business objectives.
  • Have a minimum of 10 years of experience in pharmaceutical/biotech account strategy and account management.
  • Prior experience in vaccines is highly preferred, along with knowledge of product reimbursement and experience in meeting business development targets.
  • Demonstrate strong communication, presentation, collaboration, and influencing skills to excel in this role.
  • Be comfortable with ambiguity and a fast-paced environment, willing to think creatively and pursue new approaches to market development.

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About the job

May 22, 2024


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