Regional Director of Surgical Services

Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 39 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 69 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.

Summary:

The Regional Director of Surgical Services shall act as the expert resource to the Director/Manager of Surgical Services for hospitals in their assigned region in the CHS system. Will provide a broad perspective as it relates to care delivery for the perioperative services including inpatient, outpatient, and surgical/procedural areas across the continuum of care. Will work collaboratively to identify, assess, plan and implement regional and corporate performance improvement strategies. Continually evaluating and driving improvement in the efficacy, safety, quality and cost of patient care in accordance with organizational, professional and regulatory standards and includes benchmarking. This person will also provide expertise and be a mentor to new site managers/directors or those needing assistance in enhancing department performance. This position reports to Senior Director of Surgical Services who may request assistance for other corporate initiatives related to Perioperative Services. All duties will be fulfilled consistent with the mission of CHSPSC, LLC.

Essential Duties and Responsibilities:

• Evaluating and supporting the Perioperative performance improvement program in hospitals.
• Assuming responsibility for the consultative development and implementation of programs and clinical initiatives, while assisting in evaluation of program processes at a hospital.
• Providing on-site consultative services as needed for Corporate’s Surgical Services or programs for other assigned hospitals.
• Serving as a mentor and expert resource person for specialty surgery programs or service line directors at assigned hospitals.
• Working collaboratively with others regional leaders to facilitate and improve our surgery programs quality of service.
• Assisting with strategic planning, market analysis, business development, growth initiatives and quality improvement plans for CHS hospitals regarding surgical services programs.
• Observing professional ethics in maintaining confidential information concerning the personal, financial and medical or employment status of patients and staff of CHSPSC, LLC.
• Develop and cultivate collaborative relationships with corporate and hospital personnel, staff and physicians, to ensure engagement and improved operations.
• Researching and developing evidence-based practice standards, best practice criteria and outcomes metrics for CHS hospitals.
• Coach, mentor and develop others in a variety of key skills including: relationship management, project management, staffing and execution.

Qualifications:

• Education: Master’s Degree in Nursing, Business, Health Care Administration or other health/business field or currently actively enrolled in Master’s Degree program in Nursing, Business, Health Care Administration or other health/business related field is preferred.
• Certificates and Licenses:
  • Current Nursing License required.
  • Member of Association of periOperative Registered Nurses (AORN).
  • BLS Certification required.
  • CNOR preferred.
• Experience:
  • Technical knowledge of surgical services and the operating room/procedural environment.
  • Knowledge of computer systems, information systems, information management, and data analysis.
  • Minimum of five year’s experience in varied disciplines of surgery.
  • Minimum of five years experience in management and administration at a large academic or tertiary facility.
  • Experience in multiple healthcare settings or healthcare system with multiple sites of operation preferred.
  • Experience in leading Perioperative Process Improvement focused on value stream mapping, rapid improvement events, metrics analysis and financial outcomes reporting.
• Excellent technical, management, and operational skills with clinical knowledge of surgical services at all levels of care within an acute healthcare setting.
• Excellent written and effective oral communication skills, organizational skills, presentation and computer skills.
• Demonstrate experience and the ability to manage multiple groups, interact productively with varying levels of personnel and staff, and provide program direction and development.
• Ability to produce and utilize data for project tracking and outcomes achievement.
• Ability to prioritize projects and resolve conflicting priorities.
• Ability to develop policies and procedures, performance dashboards and scorecards, assessment forms and other tools related to business planning, gap analysis, performance evaluation and quality metrics.
• Demonstrate effective leadership abilities; flexibility to accept and manage change.
• Identify educational needs and provide educational support, as appropriate for each facility.
• Reasoning Ability:
  
  • Ability to define problems, collects data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form with several abstract and concrete variables.
• Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel, PowerPoint and Google Suite Tools.
• Willing to travel 25%-50%

Physical Demands:
In order to successfully perform this job, with or without a reasonable accommodation, the following are outlined below.

• The employee is required to read, review, prepare and analyze written data and figures, using a PC or similar, and should possess visual acuity.
• The employee may be required to occasionally climb, push, stand, walk, reach, grasp, kneel, stoop, and/or perform repetitive motions.
• The employee is not substantially exposed to adverse environmental conditions and; therefore, job functions are typically performed under conditions such as those found within general office or administrative work.