Registry Program Manager

About Us

PatientIQ is a fast-growing health tech company empowering healthcare providers, industry, researchers, and others to collaborate on the mission to improve patient outcomes. PatientIQ is headquartered in Chicago and backed by top-tier west coast venture capital, major hospital investors, and others.

ABOUT THE ROLE

We are seeking a highly organized and detail-oriented individual to join our team as a Registry Program Manager. In this role, you will be responsible for the development, implementation, and management of our registry programs.

ROLE RESPONSIBILITIES

• Customer Relationship Management:
• Serve as the primary point of contact for registry customers, ensuring PatientIQ meets their needs and exceeds their expectations.
• Develop and maintain strong relationships with key customer stakeholders at all levels.
• Conduct regular check-ins and quarterly business reviews with customers to highlight program metrics, assess satisfaction, and identify opportunities for improvement.
• Program Oversight and Management:
• Work with customers to develop new registry programs, including defining program objectives, designing data collection workflows, and establishing data governance policies.
• Oversee registry program implementation and ongoing management, ensuring they align with customer goals and objectives.
• Coordinate with internal teams, including sales, product development, and customer support, to deliver seamless program execution.
• Implement quality assurance processes to monitor data accuracy, completeness, and consistency, and develop strategies to address any issues identified.
• Monitor program performance and provide regular updates to customers, highlighting successes and areas for enhancement.
• Provide training and ongoing support to registry users to ensure they can effectively utilize the registry for their specific job functions.
• Data Analysis and Reporting:
• Utilize PatientIQ's platform and BI tools to analyze registry data and generate actionable insights for customers.
• Prepare comprehensive reports and presentations demonstrating registry programs' value and impact.
• Collaborate with customers to develop customized dashboards and metrics that align with their specific needs.
• Business Development:
• Identify opportunities to expand existing registry programs and introduce new offerings to customers.
• Work closely with the sales team to support business development and pre-sale efforts for new registry partners.
• Stay informed about industry trends and best practices to position PatientIQ as a thought leader in registry management.
• Process Improvement and Collaboration:
• Contribute to the development and improvement of internal processes and tools to enhance program efficiency and effectiveness.
• Work with cross-functional teams to ensure the successful delivery of registry programs and customer satisfaction and foster a collaborative, high-performance work environment.

Requirements

IDEAL QUALIFICATIONS

• Bachelor's degree in a relevant field (e.g., public health, health informatics, epidemiology), advanced degree preferred.
• Proven experience in program management, particularly in the development and management of registry programs.
• Strong understanding of data management principles and best practices, including data governance, security, and privacy.
• Experience with database management systems and data analysis tools (e.g., SQL, Python, R).
• Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate with diverse stakeholders.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Benefits

WHY WORK HERE?

• Great Benefits - top-notch health, dental and vision insurance. Additional perks available including 401K.
• We are Mission-Driven - our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes.
• True Idea Meritocracy : Great ideas win out. We encourage all team members to challenge the status quo because our mission demands it.
• Flexible Time Off - we trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up.
• World-Class Team - we’re at the top of our industry because of our employees. They’re the best investment we can make, and we never forget that.

Fast-Growing - we are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.