This position involves working in a rotating three-shift system, which may include Saturdays, night shifts and on-call duty.
Key job responsibilities
- Facilitate communication between stakeholders to find root causes and resolve issues quickly
- Produce and deliver reports on key delivery metrics
- Mentor or coach team members to help them develop new skills
- Maintain high standards of work by following policies and procedures
- Continually review processes to find areas for innovation
A day in the life
This position is office-based, with the flexibility to work remotely up to two days per week in line with Amazon’s current flexible work guidance. Amazon encourages open communication about unique needs for flexible arrangements.
The main task of the Remote Gatehouse Specialists is to perform gate transactions (check-in and check-out). Check-in and check-out transactions consist of confirming all the necessary information to allow the driver to enter or leave the Amazon site. The Remote Gatehouse Specialist also facilitates the flow of information between different stakeholders (Drivers/Relay Operations Center/Warehouses) and resolves any potential issues that impact customer experience and business continuity.
You will:
• Manage high volumes of calls.
• Communicate on day to day with drivers in order to carry out check-in and check-out transactions successfully.
About the team
Remote Gatehouse Team is a part of ROC (Relay Operations Center). ROC is the central control center for Transportation Execution across the Amazon's European Transportation network, supporting both domestic and inter-country transportation movements for European geographies.
We are open to hiring candidates to work out of one of the following locations:
Prague, CZE
Basic Qualifications
- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
- Relevant experience in analysing data and creating reports for leadership
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
- Advanced proficiency in verbal and written English (C1 Common European Framework of Reference, CEFR)
- Highschool diploma
Preferred Qualifications
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.- A degree
- Experience in a logistical working environment
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Czechia
