Be the Voice That Makes a Difference
PJI Law, PLC is a fast-growing boutique law firm headquartered in the Washington, DC area. Every day, people contact us during some of the most stressful moments of their lives. Our Receptionists are often the very first person they speak with, and the first impression they have of our firm.
We're looking for someone who genuinely enjoys helping people, communicates with warmth and professionalism, and takes pride in delivering an exceptional client experience.
This is far more than simply answering phones. You'll become an integral member of a high-performing remote team that values professionalism, excellence, integrity, and continuous growth.
No legal experience is required. We provide comprehensive training; we're looking for the right attitude, work ethic, and commitment to excellence.
Monthly Compensation
$800 USD Base Salary + Up to $150 USD Monthly Performance Bonus
Your salary is paid in USD, providing stability and competitive earning potential while working remotely from South Africa.
What You'll Be Doing
As a Receptionist at PJI Law, you'll play a vital role in creating an exceptional first impression for every person who contacts our firm. You'll ensure all incoming communications are handled promptly, professionally, and consistently while supporting the Intake Team and helping keep our daily operations running smoothly.
Your responsibilities will include:
Answering incoming calls within 5 seconds, promptly and professionally, while following established call scripts and workflows
Providing a warm, empathetic, and professional experience for every caller
Managing SMS and email communications using approved templates and responding within established service standards
Accurately documenting every client interaction, call, and disposition in our CRM
Creating and managing new leads in our CRM when Intake Specialists are unavailable
Referring prospective clients to appropriate resources when our firm is unable to assist, following established referral procedures
Supporting the Intake Team with scheduling, reminders, conflict checks, client agreements, and data entry as needed
Maintaining accurate records and ensuring information is entered correctly into our systems
Assisting with process documentation and administrative projects
Performing general administrative and office support duties during quieter periods
Collaborating with team members to ensure every caller receives an outstanding client experience
We're Looking For Someone Who:
Can remain focused while working independantly from home
Has outstanding customer service and communication skills
Enjoys helping people and answering questions
Has a calm and professional demeanor
Has excellent phone etiquette
Is fluent in spoken and written US English
Has exceptional grammar, spelling, and attention to detail
Learns new technology quickly
Thrives in a structured, fast-paced environment
Can multitask without sacrificing quality
Takes ownership of their work
Has a growth mindset and welcomes feedback
Can complete the workday without checking personal social media
This role is built for someone wired a specific way. If a missed call makes you twitch, if "I'll respond later" isn't in your vocabulary, and if inbox-zero is a way of life rather than a goal — we should talk.
Work Schedule
This is a full-time remote position working US Eastern Time business hours, Monday – Friday.
Prior to your start date, you'll need:
Computer with:
Windows 11 or newer
16 GB RAM minimum
500 GB SSD or larger
Intel Core i5 10th Generation processor (or equivalent) minimum
External mouse
Webcam
Quality headset with microphone
UPS or inverter for uninterrupted power
Fiber (or equivalent) internet connection with:
Minimum 100 Mbps
Uncapped service
Ethernet connection (Wi-Fi is not acceptable)
Benefits
$800 USD monthly salary
Bonus opportunities
8 Paid Holidays
Paid Time Off (PTO)
Comprehensive training
Ongoing professional development
Career growth opportunities
Supportive international team
Fully remote work
Fun team events
Team-oriented culture and positive work environment
Why PJI Law?
Our vision is to elevate the standard for legal services everywhere we go.
Our mission is to ensure everyone who contacts our firm walks away with more peace of mind, a brighter future, and a bigger smile.
Everything we do is guided by our core values:
Professionalism
Excellence
Integrity
We're proud to have been recognized as a Great Place to Work® every year since 2022. We believe exceptional client experiences begin with exceptional team members, and we invest heavily in helping our people grow and succeed.
If you're looking for a long-term remote career with a team that values excellence, accountability, and continuous improvement, we'd love to hear from you.
How to Apply
To be considered, please carefully follow the instructions below. Applications that do not follow these instructions will not be reviewed.
Step 1
Upload your resume as a PDF.
(Please do not use Indeed's resume builder.)
Step 2
Indeed will ask:
"Anything you would like to add?"
Please respond with only the spelling mistake you found in this job posting.
Step 3
You'll then be prompted to provide a video link.
Please upload a 4–5 minute Zoom video introducing yourself and answering the following questions:
Tell us about a time when you spoke with a customer or client who was frustrated because they had been transferred multiple times or had a poor experience before reaching you. How did you handle the situation, and what was the outcome?
Tell us about a time when you had to manage a high volume of calls or customer interactions while maintaining a positive and professional attitude. What strategies did you use to provide excellent customer service, even on challenging days?
In your opinion, what makes a great first impression over the phone, and why is it important?
We are looking for candidates who are prepared, thoughtful, and genuine. We'd rather hear authentic answers than perfectly rehearsed ones.
We know exceptional client experiences begin with exceptional people.
If you're professional, dependable, compassionate, and committed to delivering outstanding service every day, we'd love to meet you.
PJI Law, PLC is a boutique law firm headquartered in the Washington, DC area that provides legal services to clients during critical moments in their lives. The firm operates a client-focused practice with an emphasis on exceptional service delivery and professional excellence. PJI Law builds its team around values of professionalism, integrity, and continuous growth, serving clients through a structured intake and client communication process. The firm operates a remote-first model, with distributed teams handling client communications and legal support services.
