Overview
Are you an ambitious and self-motivated person interested in a rewarding career. Do you have work experience in the real estate industry or experience with vendor management? Do you have customer service experience as well as are you proficient with Microsoft Word? ServiceLink, one of the top providers in the mortgage services industry and we are seeking an individual like yourself to join our team. Now is the time to join our team and become a part of something big.
Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.
A DAY IN THE LIFE
In this role, you will…
Review title commitment for clearance and assure all items are accounted for including but not limited to updating payoff, taxes, and HOA
Resolve curative issues like prior mortgage, judgments, UCC liens, municipal liens, encroachment issues, among others
Review daily reports to ensure completion of client assigned tasks
Maintain assigned files with daily notes and updates
Have the ability to handle high volume
Follow payment processes per client expectations
You possess …
Proven work experience within the title insurance industry-title clearance, examination of documents like deeds, mortgages, judgments, liens, etc
Proven exceptional customer service skills
Proficient knowledge of real estate title, deed preparation and closing
Excellent follow through and organizational skills
A level of high energy with a positive attitude
The ability to use and have advanced computer skills and are proficient with the Microsoft software products
The ability to think outside of the box, troubleshoot common issues, and work independently on assigned workload
Excel skills (V Look Ups and Reports)
Responsibilities
Review daily reports to complete all assigned client tasking
Provide daily file updates per client expectations
Follow referral process per client expectations
Review title commitment for clearance and assure all items are accounted for including but not limited to updating payoff, taxes, and HOA
Follow payment process per client expectations including having correct billing codes
Follow escalation process internally and externally to provide customer service
Address inquiries from client or internal staff professionally and in a timely manner
Maintain open communication with management and clients
Resolve curative issues within expected timeframes for transactions to close on time
Attend and participate in on camera team meetings
All other duties as assigned
Qualifications
High School Diploma or equivalent required.
Practical work experience within real estate industry examining and/or curing title issues
Proficient knowledge of real estate titles, deed preparation and curative process
Proven customer skills
Must be able to use and have advanced computer skills and be proficient in the Microsoft software products
Excel skills (V Look Ups and Reports)
ServiceLink is the industry leader in mortgage valuations and title services, holding the largest market share in the valuations market. The company provides critical services to mortgage lenders including appraisal assignments, quality control reviews, and valuation solutions that help streamline mortgage workflows. ServiceLink leverages AI and technology to automate and elevate mortgage processes, offering both traditional appraisal services and innovative software solutions. With broad, longstanding relationships with top national, regional, and local lenders, ServiceLink ensures consistent and reliable service across all market conditions.
