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Resource Coordinator

TT

Location
Bulgaria
Telefonica Tech

Job Description

Company Description

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.

Values: Open, Trusted and Bold

Trusted Partners:

· Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner

· HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year

· Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio

· Fortinet: Elite VIP Program – one of only 2 in the UK

· AWS: Advanced Solution & Managed Service Provider Program

Job Description

We are now recruiting for a highly motivated and organised Resource Coordinator to join our Resourcing team. As a Resource Coordinator, you will be responsible for effectively organising and scheduling technical consultants’ diaries in order to effectively deliver our various projects.

This is a fast paced, ever-changing role and you will essentially be the glue that pulls the projects together. To succeed in this role, you will need to be highly organised, pro-active, a quick thinker, and personable.

You will be working remotely from Sofia, Bulgaria, collaborating and socialising with your colleagues across our UK offices, with a preferable 2 days office presence in our Sofia office.There will be some occasional travel, for example, you may spend a week getting trained in our UK offices or attend for a organised event.

Key Responsibilities:

  • Working closely with key stakeholders to find the right resourcing solution for our customers and the company;
  • Pro-actively manage Technical Consultant schedules to ensure utilisation is high and bench time is limited; Additionally, ensure that consultants are not overly utilised, recognising the importance of duty of care.
  • Coordination and allocation of resources to projects according to projects plans, resource availability and skill set;
  • Management of Jira project management tool and resourcing tickets;
  • Escalate resource constraints or a skills shortfall to the Resourcing Manager;
  • Assist with and maintain the skills matrix to ensure it is accurate at all times;
  • Conduct and manage weekly Project Management resource meetings;
  • Ensure new customers and projects are set up on all relevant systems;
  • Ensure the correct Sales governance is followed and commercial coverage is in place;
  • Assist with checking and approving timesheets for all Professional Services resources;
  • Administration of approved annual leave;
  • Assist with month end reporting, this will include but not limited to, ensuring all bookings are correctly entered onto the Resourcing system;
  • Support other areas of the resourcing team, including other administration duties as and when required.

Qualifications

Skills & Experience:

  • Demonstrable experience of a similar role within a Professional Services Project environment;
  • Previous experience within a resourcing role would be preferable;
  • Solid planning and organisational skills with the ability to prioritise work;
  • Ability to carry out tasks to a high standard with a strong eye for attention to detail;
  • Robust and clear approach – has the confidence to challenge, offer opinion and ‘push back’ when required;
  • Excellent communication skills, both oral and written, with the ability to effectively articulate an opinion with both internal and external stakeholders through a variety of different mediums;
  • Demonstrates creative thinking and problem-solving skills but knows when to escalate;
  • Team Player – understands the importance of individual as well as team contribution.

Additional Information

  • Be part of a dynamic and professional team
  • A company that values its' team above all else
  • Great holiday allowance - 25 days
  • Company team days (3 times a year!!)
  • Travel card
  • Multisport card
  • All the usual perks (pension, healthcare, etc)

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.

Advice from our career coach

In order to stand out as a successful candidate for the Resource Coordinator position at Telefónica Tech, it is important to understand the fast-paced and dynamic nature of the role. Here are some specific tips and insights to help you standout:

  • Demonstrate experience in a Professional Services Project environment, particularly within a resourcing role.
  • Showcase your strong planning and organizational skills, emphasizing your ability to prioritize work effectively.
  • Highlight your attention to detail and ability to carry out tasks to a high standard.
  • Exhibit strong communication skills, both verbal and written, and the ability to articulate opinions effectively with internal and external stakeholders.
  • Illustrate your creative thinking and problem-solving skills, while also showcasing your ability to escalate issues when necessary.
  • Emphasize your ability to work well within a team, recognizing the importance of individual and team contributions.
  • Remember that hiring is not just a tick box exercise at Telefónica Tech, so don't hesitate to reach out if you feel you are a strong fit for the role even if you don't match the job description 100%.

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About the job

Sep 5, 2024

Full-time

  1. BG Bulgaria
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