Director, Retail Client Insights, EMEA
Let’s be unstoppable together!
Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behaviour. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.
At Circana, we are fuelled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity,equity,and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.
Learn more at www.circana.com.
What will you be doing?
As a Director of Retail Client Insights at Circana, you will be the supporting and working with premier retailers across the EMEA region for our newly launched Liquid Data Engage™ solution. Your mission is to drive adoption, training and Insights for our Retail clients.
Liquid Data Engage™ is our out-of-the-box, collaborative solution for retailers, that integrates their data assets with ours to deliver curated insights and recommended actions for customer-centric success.
Key Responsibilities
- Assist with content delivery for client, including Content Delivery Client Satisfaction.
- Support exceeding revenue by high quality service delivery and data.
- Utilize creativity in identifying new techniques and processes.
- Establish and track critical metrics to measure progress against quality initiatives.
- Identify process improvement opportunities and best practice sharing.
- Provide restatement project leadership/expertise and act as project leader in managing timelines and feedback.
- Facilitate issue resolution for all deliverables.
- Lead client account issue resolution and communicate resolutions and explanations where appropriate.
- Lead client training initiatives on Circana platform & tools
- Ensure elevated level of data quality and data issue resolution.
To be successful in this role, you'll need:
- Client Engagement: Build relationships with key groups and individuals at leading Retailers.
- Communication & Multilingual Skills:Exceptional written and verbal communication skills, with the ability to conduct impactful conversations and presentations. Proficiency in multiple languages besides English is highly preferred, especially Spanish, French, German, or Italian.
- Entrepreneurial Mindset:Self-starting, highly accountable, with a strong ability to anticipate problems and implement effective solutions. Comfortable with ambiguity and change, efficient in time management, and capable of juggling multiple priorities.
- Collaborative Approach: Highly collaborative, with experience in cross-functional team leadership and coordination.
- Educational & Technical Proficiency: A Bachelor/License degree in a relevant field. Strong command of Microsoft Office 365 and CRM platforms, notably Microsoft Dynamics.
Circana Behaviours
As well as the technical skills, experience and attributes that are required for the role, our shared behaviours sit at the core of our organisation. Therefore, we always look for people who can continuously champion these behaviours throughout the business within their day-to-day role:
- Stay Curious: Being hungry to learn and grow, always asking the big questions
- Seek Clarity: Embracing complexity to create clarity and inspire action
- Own the Outcome: Being accountable for decisions and taking ownership of our choices
- Centre on the Client: Relentlessly adding value for our customers
- Be a Challenger: Never complacent, always striving for continuous improvement
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
- Commit to each other: Contributing to making Circana a great place to work for everyone
Location
This position can be located in the following area(s): United Kingdom. Travel up to 20%. Occasional out of time-zone meetings.
France
United Kingdom
