Key Responsibilities:
- Facilitate Onboarding: Manage the onboarding process for new retail locations, ensuring products are deployed according to established timelines and customer requirements.
- Pre-deployment Requirements: Ensure all pre-deployment requirements are met, including confirming network credentials, docking locations, and defined traversal areas.
- Monitor Product Performance: Ensure that the deployed technology is performing at optimal levels and meeting customer expectations in terms of functionality, accuracy, and reliability.
- Troubleshoot Issues: Investigate and resolve network connectivity issues, product defects, and out-of-box problems to minimize downtime and ensure a seamless customer experience.
- Schedule Management: Develop and maintain traversal schedules for the robots, ensuring optimal route mapping and coverage in retail locations.
- Quality Assurance (QA): Perform quality checks for various parameters, including decode accuracy, out-of-stock (OOS) detection, price verification, location coverage, upload speed, and report timing to ensure performance meets quality standards.
- Remapping & Pattern Changes: Manage updates to traversal patterns and remapping of robots as needed based on store layout changes or performance optimization.
- Task Management: Coordinate with remote teams to track progress, resolve issues, and ensure the smooth deployment and operation of the technology.
Qualifications:
- Bachelor's Degree in technical or business field is preferred but not required.
- Experience in robotics, retail technology, or a related technical field is highly preferred. Familiarity with Linux systems, knowledge of robotics and ROS, and basic networking skills are plus.
- Strong troubleshooting skills, particularly with network issues and technical product performance.
- Ability to manage multiple tasks and deadlines in a fast-paced environment.
- Strong communication skills for coordinating between remote teams and stakeholders. Familiarity with Atlassian products, e.g. Jira, Opsgenie, and Confluence, is highly preferred.
- Familiarity with product performance reporting, QA processes, and data analysis (Excel-based).
- Detail-oriented with a focus on accuracy and quality in all aspects of deployment.
- Technical proficiency with software tools, reporting systems, and scheduling systems.
- Ability to adapt to changing requirements and troubleshoot issues quickly and effectively.
- Prior experience with robotics deployment or similar technologies is a plus.
Result Driven - We are customer-centric and results-driven. We strive to create immense value for our team, partners, customers, and investors.
Empathetic - We are sensitive and mindful. We support each other in challenging times, both professionally and personally.
Transparent - We highly value open communication internally, and with our partners and customers. We are receptive to feedback.
Agile - We are agile and always eager to learn. We quickly adapt to changes and customer needs.
Innovative - We are bold and innovative, with an intense focus on product design and user experience.
Leaders - We strive for excellence. We are accountable, the best at what we do, and leaders in our field.
United States
