Sales Account Executive - Health and Human Services (HHS)

Lyssn.io, Inc. (Lyssn) is the most advanced and established software platform using AI for the next generation of behavioral healthcare and human services training, assessment, automation and improvement.

Working at Lyssn

We founded Lyssn with a single conviction: Health and well-being is a basic human right, and people who are suffering should have access to the best quality treatments. Our vision is to design clinical, evidence-based technologies (validated through peer-reviewed studies) that maximize therapists, counselors, coaches, and caseworkers’ ability to help their clients and patients at scale; and we offer a suite of technologies to enhance training, supervision, and quality assurance to do just that!

Our company spans a diverse range of innovative areas including natural language processing, machine learning, psychotherapy research, clinical assessment and behavioral coding, project management, software development, UI design, community-based research, and small business development. Nearly all of our founders (Ph.D level psychologists and data scientists) are active in Lyssn’s day-to-day business and you will be working with all of them in this role.

Inclusion is our mission

Our products train providers in acceptance and appreciation of cultural, socioeconomic, gender, religious, neuro and other core aspects of diversity. To create products that serve people from all walks of life, we need to include everyone. Therefore, we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for psychotherapy and human services, we welcome you to join the Lyssn team.

Sales Account Executive - Heath and Human Services (HHS) - Full Time - Remote

We are looking for a seasoned sales or health and human services professional passionate about high-quality child welfare services to help us capitalize on momentum building within our HHS vertical. Our AI-enabled platform has a proven value proposition among state and local governments adopting and maintaining evidence-based practices (EBPs) under the Family First Prevention Services Act.

Our overarching goal is to support the child welfare workforces tasked with delivering evidence-based services to the children, youth, and families they serve. As a Sales Account Executive, your primary objective will be to leverage your domain expertise and relationships to understand client needs deeply, position our solutions effectively, and foster long-term partnerships.

Our team strives to help each other succeed in our respective roles, and we seek someone who will contribute to our team-oriented work culture. We have a healthy flow of inbound leads and a proven outbound strategy to provide immediate opportunity for this position.

Job Type / Schedule

Full-time employee, 40 hours per week, remote.

Lyssn, io, Inc. is based out of Seattle, WA. The majority of work can be conducted remotely through telecommuting. Travel to customer sites, conferences, and in-person Lyssn team meetings is required – approximately 6-10 times per year.

Essential Functions

• Managing the full sales cycle for both inbound and outbound leads within our East Coast HHS territory
• Executing an established, strategic sales plan and working collaboratively with the rest of the team to share best practice strategies and learnings to achieve team goals.
• Prospecting, pitching, and closing new partners, both inbound and outbound, to hit individual and team sales targets
• Utilizing your extensive domain knowledge to engage and build strong, trusted relationships with key decision-makers across government systems
• Collaborating with our interdisciplinary team and external partners to develop and initiate tailored SOWs and implementation plans
• Managing contracting activities
• Providing accurate and timely customer/prospect, pipeline, and forecast data
• Staying abreast of industry trends, regulatory changes, and competitive developments affecting the government technology landscape

Requirements

Candidates are required to demonstrate the following skills

• 8-10 years of direct practice or sales experience within state or local child welfare, juvenile justice, or related health and human services domains. Five or more years in a management or leadership role preferred
• Excellent communication, negotiation, and presentation skills, with the ability to effectively convey technical concepts to non-technical audiences
• Proficiency in using CRM software (e.g., Hubspot) to manage and track sales activities
• In-depth understanding of government procurement processes, regulations, and compliance requirements, including knowledge of key decision-maker roles and priorities when making purchasing decisions
• Bachelor's degree in Business Administration, Public Administration, Political Science, Social Work, or a related field, preferred
  
  Additional Requirements:
• Exemplary teamwork and collaboration skills. You take accountability and contribute to team success.
• Strong foundation in client presentations and meetings
• Understanding of large-scale EBP implementations and evaluations, including activities such as fidelity monitoring. Knowledge of implementation science and FFPSA legislation, a plus
• Proven track record of success in enterprise SaaS sales, with a demonstrable portfolio of achievements with state and local governments
• A strong network of contacts and relationships within the state and local government sector, particularly with key decision-makers and influencers

Salary Range

The base salary range is $70,000 to $90,000, plus uncapped commissions and bonus potential. Compensation is commensurate with experience. When hitting sales targets, OTE would be around $190,000 to $210,000, with the opportunity to exceed that estimate. New Lyssn employees may be granted stock options (subject to board approval).

Benefits

• Insurance
• Medical (Premera Blue Cross)
• Dental (Delta Dental)
• Vision (VSP Vision Care)
• Life/AD&D (Unum)
• Excepted Benefit Health Reimbursement Arrangement (EBHRA)
• Employee assistance program
• 401(k) retirement plan
• Paid Leave: vacation, sick, holiday, bereavement, parental, jury duty
• Corporate matching charitable giving program
• Internet and Home Office Stipend
• Additional benefits may be discussed during the hiring process

Lyssn is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to fair employment practices regarding citizenship.