Sales Operations Associate

OUR HIRING PROCESS:

• We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
• We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
• At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
• From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.

We are seeking a detail-oriented and analytical Sales Operations Associate to join our team.

In this position, you will play a pivotal role in supporting our Global Sales Team by managing operational tasks, providing training and guidance on the technologies used by sales teams, and assisting in Salesforce reporting delivering actionable insights to drive sales performance.
You will collaborate closely with various teams to streamline processes, enhance data accuracy, and empower sales leaders with comprehensive reporting and analysis. This position requires strong analytical skills, a deep understanding of Salesforce, and the ability to effectively communicate with sales teams.

Responsibilities:

• Own the resolution of inbound requests from the Sales organization, including Salesforce reporting and questions about sales processes and technologies.
• Develop and generate Salesforce reports and dashboards to provide insights into sales activities, performance metrics, and key performance indicators.
• Prepare clear and concise presentations for sales leaders, highlighting key findings, trends, and recommendations based on data analysis.
• Assist sales leaders in interpreting and understanding the implications of the data analysis to support informed decision-making.
• Continuously assess and improve reporting processes and methodologies to streamline data analysis and reporting efficiency.
• Assist in the planning and execution of processes, systems, and data projects to enhance sales efficiency and effectiveness.
• Manage the operational onboarding process for new sales hires, ensuring smooth integration into sales systems and processes.
• Provide training and guidance to sales team members on the Sales Technologies and processes (including LinkedIn, Outreach, Salesforce, and DocuSign).

Requirements:

• Proven experience in Salesforce reporting and data analysis, preferably within a sales or business intelligence role.
• Strong proficiency in Salesforce reporting functionalities, including report creation, dashboards, and data manipulation.
• Excellent analytical and problem-solving skills, with the ability to interpret complex sales data and draw actionable insights.
• Proficient in creating visually appealing and impactful presentations using tools such as PowerPoint or Google Slides.
• Strong collaboration skills to effectively work with Salesforce Admins and cross-functional teams.
• Detail-oriented with a focus on data accuracy and integrity.
• Excellent communication skills to convey complex data findings to sales leaders in a clear and concise manner.
• Ability to prioritize and manage multiple tasks, meet deadlines, and adapt to changing business needs.
• Knowledge of sales processes and understanding of B2B sales is a plus.
• Administrative experience on Sales and Marketing tools such as Outreach, Salesloft, Linkedin Sales Navigator, Hubspot is a plus