Who we are:
Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. Motive combines IoT hardware with AI-powered applications to connect and automate physical operations. Motive is one of the fastest-growing software companies in the world, serving more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.
Motive is built on four foundational attributes; Own It, Less but Better, Build Trust, and Unlock Potential. This has taken our company to great heights, including being recognized by Fortune for Best Workplaces, Forbes Best Startup Employers, and Comparably for our Best Global Culture, Sales Team, Leadership Team, Career Growth, and CEO for Diversity. We’re proud to receive an employee net promoter score of 63 (according to Comparably) which places Motive in the top 5% of companies with 4,000 employees or more.
Today, our team is made up of more than 3,000 employees, located across the world, providing support to a wide range of customers. While most of our employees are remote, many have the opportunity to work on-site at any of our 8 global office locations. Visit our careers website to learn more about opportunities at Motive.
Who We Are:
Motive is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads.
We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone’s lives. Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.
About the Role:
As a Sales Operations Quality Control Analyst you will be key to our success as we continue to scale our sales efforts and focus on efficiency and cost savings across the org. With over 1000 members of the sale org and 1000s of deals being closed every week we need additional support in reviewing all of our business motions to ensure that the playing field is level and that no one is cheating the system or bettering themselves at the expense of their peers. You’ll use Salesforce and other internal tools to review deals and partnerships across SMB and work with senior leadership to report your findings and assist in closing down any loopholes or gaps in our current policies.
What You’ll Do:
- Perform daily review and analysis of suspected non-compliance activities and complete comprehensive risk assessment.
- Interview customers/sales team through calls/emails in order to make sense of the suspected fraud avenues.
- Prepare reports and dashboards for Sales Leaders to stay on top of non-compliance trends.
- Put together periodic business review decks for stakeholders regarding the Sales Compliance team’s findings.
- Collaborate with team members and other departments to identify fraud vulnerabilities, methods, and trends, and to coordinate sales compliance processes and strategies.
- Test, implement, and analyze strategies, models, and systems to detect, prevent, investigate, and mitigate the effects of fraud.
What We’re Looking For:
- 2+ years of operations or sales experience
- Familiarity with Salesforce or comparable SaaS CRM tools (HubSpot, Dynamics, ZoHo)
- Proven ability to handle multiple tasks, work independently, and problem-solve
- Strong verbal and written communication skills
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
