At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Location, Remote US
Team and Role Overview
The Global GTM Planning and Operations team at Cloudflare aims to support our high growth Sales organization through scalable and optimized GTM planning and operations. We focus on thoughtful planning of sales capacity, segmentation, territory carving, quota setting, and compensation design while ensuring clear rules of engagement for our Sales Team. Our goal is to establish a cohesive, consistent process framework that can support high growth and enable the Company’s Strategy.
Role Summary
We are looking for a highly skilled Salesforce process and functional design expert to join our team. In this role, you will be responsible for optimizing and implementing world-class sales processes and tools within our Salesforce platform to drive high sales growth and enhance overall efficiency and effectiveness of the Sales processes.
As the Salesforce process and tools expert, you will be expected to design and manage Cloudflare's Salesforce opportunity and forecast management process design including architecture, reporting, requirements and writing up training material as well as deploying new features. You will be expected to collaborate closely with Regional sales operations team members, IT, and shared services to drive results and ensure alignment across the organization. You will be part of the central global team that is responsible for deploying annual planning territory, tools and processes.
Key Responsibilities
- Lead the design, implementation and optimization of Sales processes and tools within Salesforce platform
- Collaborate with cross-functional teams to identify and address process gaps, inefficiencies and opportunities for improvement.
- Develop and maintain best practices, standards, and training materials for sales processes and tools usage
- Provide expert guidance and support to sales team members on the effective utilization of Salesforce processes and tools
- Create a 3-year maturity model for Sales processes and tools
- Stay current on industry trends, best practices and emerging technologies.
Required Experience & Skills
- 8+ years of experience in Sales operations, process improvement or salesforce administration.
- Strong analytical skills and experience with data analysis and reporting within Salesforce.
- Proven track record of optimizing sales processes and tools within Salesforce as well as related tools such as Boostup, Clari, etc.
- Ability to develop process and training materials is strongly preferred
- Excellent communication, collaboration and project management skills required
- Bachelor's degree required.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.
1.1.1.1: We released1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actualrace, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.
