Sales Support Specialist

Job Title: Sales Support Specialist

Job Type: FT

Location: Remote, to be considered for this role, you must reside in one of the following states —AZ, CT, FL, GA, IL, KS, MA, MD, ME, MI, MO, NC, NV, OH, PA, RI, SC, TN, TX, UT, VA, WI, WV. Or hybrid to Charlotte, NC.

Who We Are

Benefits are complicated but by using innovative technology, paired with attentive and dedicated customer service, it doesn’t have to be! At Flores, we focus on technology and customer service, so our clients can focus on their employees. We are a leader in the field of consumer-based reimbursement plans, COBRA, and Direct Bill services. With a 97% client retention rate, we continue to grow our footprint across the US.

Please visit our website to learn more about our people, culture, and benefits! www.flores-associates.com.

Job Summary

At Flores, we are passionate about our clients having a great experience and this also applies to our team and our future team members. Building a remarkable team is a top-level company priority. The Sales Support Specialist provides administrative and clerical support and is responsible for assisting the Business Development Team with entering new brokers, customers, and opportunities into Salesforce, and tracking the progress of opportunities through the sales pipeline. This role will assist with a variety of sales activities including CRM data input, generating sales proposals, and customer service regarding products and pricing. This role will work closely with all Flores’ Business Development Directors to free them from the administrative aspects of selling to focus their energies on establishing new broker relationships. The Sales Support Specialist will report to the Sales Operations Analyst - Team Leader.

What You’ll Do

• Assist designated BDD(s) with the entry of sales related data into CRM and internal systems. Generate and distribute proposals to BDD(s) or direct to customers, where appropriate.
• Assist BDD(s) during lifecycle of sale to promote efficiency during sales process execution.
• Assist Sales team with seasonal activities and various ad-hoc projects.
• Audit and identify potential weak points in sales process and share key insights with the team to facilitate process optimization.
• Support Sales Operations team with BDD(s) out of office tasks.
• Track, audit, and clean data in CRM system during lifecycle of sale.
• Work closely with BDD(s) through duration of Sales Process via email and phone while responding to multiple requests/questions in a timely manner.
• Collaborate with cross-functional teams such as marketing, finance, and accounting to align initiatives across the organization.
• Support RFP related activities, as needed.
• Participate in post-sales support activity collaborating with other departments at Flores.
• Verify, coordinate, enter, or audit relevant data in proprietary systems to initiate client implementation processes.
• Perform other duties as assigned.
• Maintain quality work that exemplifies and promotes Flores’ core values.

Who You Are

• An individual with a High School degree or equivalent.
• Minimum of one year of related experience.
• Someone proficient with Microsoft Office (Excel), data entry, and general computer skills.
• A detail-orientated individual with strong organizational and prioritization skills, the ability to adapt and multi-task.
• An individual who possesses a strong capability to learn, recognizes patterns, and is a creative thinker.
• A motivated team player with the ability to collaborate and work independently when necessary.
• Someone who is highly responsive, an excellent communicator, and has the ability to support multiple people.
• A qualified candidate understands that our business objective is to provide superior customer service to assigned clients and all participants by creating a positive relationship with both parties.
• An individual that understands the value of providing a high level of customer service.

Work Environment

Flores’ standard work hours are Monday through Friday, 8:30 a.m. to 5 p.m. ET with an hour lunch. Roles may be approved for other schedules by managers. This role operates in a professional remote office environment. To be considered for this role, you must reside in one of the following states —AZ, CT, FL, GA, IL, KS, MA, MD, ME, MI, MO, NC, NV, OH, PA, RI, SC, TN, TX, UT, VA, WI, WV. Hybrid schedule reporting to our Charlotte, NC office is preferred. This role is mostly sedentary and consists of prolonged periods sitting at a desk and working on a computer. This role also utilizes other tools such as a phone, copy machine, and printer. Common programs often used are Outlook, Word, and Excel. This position frequently communicates with Flores team members and candidates and must be able to exchange accurate information clearly in these situations.

How We Support Our Team

At Flores, we invest in our people, our community and our technology and strive to provide work life balance, paired with professional growth for each of our employees. We provide an innovative benefit solution for our clients but that does not apply just to our clients. They extend to our team too!

• Competitive Benefits – Flores offers competitive medical, dental, and vision benefits for employees and their families. We also provide company funded HSA’s, Pre- and Post-tax 401k’s with a company match up to 5%, and other great benefits such as Life Insurance, Accident Insurance, Pet insurance, and more!
• Work Life Balance – We want all our team members to have time to focus on themselves and their families. We offer a Monday - Friday schedule, a generous vacation policy and a Life Balance Reimbursement Plan to support this.
• Community Involvement – We love to give back to our community, and we recognize that our team does too! We have a volunteer program in place to support our team members as they help the organizations’ they are passionate about.

Our Core Values & Diversity Focus

Our vision is to be the most admired benefits partner, and our core values and beliefs are:

• We believe in always doing the right thing.
• We believe that a remarkable service experience is possible.
• We believe in trusting one another as an operating philosophy.
• We believe that high performance teams deliver extraordinary results.
• We believe in building benefits technology that converts the complex to easy.
• We seek to empower, empathize, and respect our team members and our world.

Flores & Associates is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We are committed to diversity and are committed to creating an inclusive environment for all employees. This is not intended to be an all-inclusive list of job related responsibilities and requirements.