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Sales Support Specialist (ZR_17564_JOB)

B

Location
United Kingdom
BruntWork

Job Description

This is a remote position.

Schedule:

  • 25 hours per week
  • Monday - Friday, 4pm - 9pm London, UK

Client Timezone: UK time zone

Client Overview

Join a thriving, tech-savvy barbershop chain that’s revolutionizing the grooming industry. With 5 locations and aggressive expansion plans, this innovative company combines traditional barbering with cutting-edge technology and marketing strategies. They’re committed to delivering top-notch customer experiences and are seeking talented individuals to support their rapid growth.

Job Description

As a Sales Support Specialist, you’ll be at the forefront of customer engagement for this dynamic barbershop chain. You’ll enhance client experiences through pre-appointment consultations, conduct follow-up calls to ensure satisfaction, and play a crucial role in expanding the team by assisting with recruitment efforts. This position offers a unique opportunity to contribute to the success of a rapidly growing business while honing your communication and sales skills in the vibrant grooming industry.

Responsibilities

  • Conduct pre-appointment consultations to gather information about desired haircuts and improve service quality
  • Perform follow-up calls to assess customer satisfaction and offer rebooking options
  • Handle inbound customer inquiries professionally and efficiently
  • Assist with barber recruitment by conducting phone screenings and scheduling interviews
  • Maintain accurate records of customer interactions and recruitment activities
  • Collaborate with in-store teams to ensure seamless customer experiences
  • Handle inbound calls while balancing various tasks effectively

Requirements

  • Excellent verbal communication skills in English
  • Previous experience in customer service or sales support roles
  • Proficiency with CRM systems and phone dialer software
  • Strong organizational skills and attention to detail
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Enthusiasm for the grooming industry and willingness to learn about current trends

Independent Contractor Perks
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job

ZR_17564_JOB

Advice from our career coach

I have reviewed the job description for the Sales Support Specialist position with a dynamic barbershop chain. To stand out as an applicant, here are some specific tips and insights:

  • Highlight your excellent verbal communication skills in English, as clear communication is essential for pre-appointment consultations and customer inquiries.
  • Showcase your previous experience in customer service or sales support roles to demonstrate your ability to engage with clients effectively.
  • Emphasize your proficiency with CRM systems and phone dialer software, as this technology will be used to manage customer interactions and recruitment activities.
  • Demonstrate strong organizational skills and attention to detail, as these qualities are crucial for maintaining accurate records and providing seamless customer experiences.
  • Express your enthusiasm for the grooming industry and willingness to learn about current trends, showing your interest in the company's innovative approach to traditional barbering.

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