This is a remote position.
Schedule:
- 25 hours per week
- Monday - Friday, 4pm - 9pm London, UK
Client Timezone: UK time zone
Client Overview
Join a thriving, tech-savvy barbershop chain that’s revolutionizing the grooming industry. With 5 locations and aggressive expansion plans, this innovative company combines traditional barbering with cutting-edge technology and marketing strategies. They’re committed to delivering top-notch customer experiences and are seeking talented individuals to support their rapid growth.
Job Description
As a Sales Support Specialist, you’ll be at the forefront of customer engagement for this dynamic barbershop chain. You’ll enhance client experiences through pre-appointment consultations, conduct follow-up calls to ensure satisfaction, and play a crucial role in expanding the team by assisting with recruitment efforts. This position offers a unique opportunity to contribute to the success of a rapidly growing business while honing your communication and sales skills in the vibrant grooming industry.
Responsibilities
- Conduct pre-appointment consultations to gather information about desired haircuts and improve service quality
- Perform follow-up calls to assess customer satisfaction and offer rebooking options
- Handle inbound customer inquiries professionally and efficiently
- Assist with barber recruitment by conducting phone screenings and scheduling interviews
- Maintain accurate records of customer interactions and recruitment activities
- Collaborate with in-store teams to ensure seamless customer experiences
- Handle inbound calls while balancing various tasks effectively
Requirements
- Excellent verbal communication skills in English
- Previous experience in customer service or sales support roles
- Proficiency with CRM systems and phone dialer software
- Strong organizational skills and attention to detail
- Ability to multitask and prioritize effectively in a fast-paced environment
- Enthusiasm for the grooming industry and willingness to learn about current trends
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Steady freelance job
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