About Calibre Cleaning
Calibre Cleaning is a professional house cleaning service company that connects customers with skilled cleaning teams. We pride ourselves on delivering high-quality cleaning services while ensuring satisfaction for both our customers and cleaning teams.
Job Overview
We are seeking a full time Scheduling Coordinator to join our team. This role combines elements of scheduling, account management, and customer service. The Scheduling Coordinator serves as the primary point of contact for our cleaning teams, ensuring all bookings are assigned and completed successfully.
Why should you join us?
We are a small team with big goals. We are on a mission to becoming Australia's best and biggest cleaning service. Our company is a sum of its people, and we need the best people to help us achieve our goal. When you join us, you can expect these things:
Freedom to solve problems - We give you the goals that we want to achieve, and let you figure out how to get there. Whether it's 'how do we give our cleaners a better experience?' or 'how do we improve the efficiency of assigning jobs?'. When you join the team, you become the expert of that role, and we look to you to help solve problems in your role.
Have impact on the company - You have a say on how we do just about everything. If you have an idea that improves how we do something, we'll stop how we currently do it, and do it your work. Not only that, you'll own the rollout of the idea and build it out too.
Grow within the company - We believe attitude over experience. If you are a fast learner that learns quickly and get things done, you can expect more opportunities, more responsibilities, and promotions very quickly.
Key Responsibilities
Use our booking and scheduling software to assign cleaning jobs to our cleaning teams
Answer cleaners' questions promptly and professionally
Act as an account manager for cleaning teams
Solve problems and address concerns for our cleaners
Reschedule and coordinate jobs between customers and cleaners
Build and manage relationships with our cleaning teams
Ensure all bookings are assigned and completed by a cleaning team
Qualifications and Skills
Experience in account management, concierge services, or customer service roles
Fluent in English and Spanish
Strong problem-solving abilities
Ability to manage multiple tasks and prioritize effectively
Detail-oriented with good organizational skills
About you
We are looking for someone that has these traits. If these describes you, you will thrive in our company:
Confidence - You have the confidence to speak your mind. Whether it’s to share new ideas, saying ‘no’ to a customer, or telling your manager that you think there’s a better way to do something.
Continual learner - You are someone that loves to learn. You are always finding better/faster ways to do things. You love expanding your knowledge beyond your own role. And we’ll give you the opportunities to learn and grow.
Extreme ownership - You own your role, the success of your team, and the company's mission. When challenges arise, you don't make excuses or wait for instructions; instead, you proactively identify solutions, take decisive action, and see every problem as an opportunity to improve.
Initiative and action taker - When you see a problem or something that needs to get done, you don't wait for someone else to tell you to fix it. You automatically look for ways to solve the problem. You research and try new solutions, because you care about the quality of your work, and get satisfaction from doing good work.
Working hours and days
Full time role. 40 hours a week
You will work a rotating roster across these shifts:
Days: Sun - Thurs, Mon - Fri, Tues - Sat
Hours: 8am - 4pm, 9am - 5pm, 10am - 6pm. All shifts are in AEST/AEDT timezone (Melbourne)
