Thinkific is a software platform that gives anyone the ability to easily create and sell online courses, build vibrant communities, and monetize memberships. We believe in impactful and innovative work: our team of 260+ Thinkers is building and expanding an incredible product that empowers Creator Educators and businesses around the globe while working collaboratively to learn, grow, and succeed together. Join us to see how we’re building one of the best workplaces in Canadian tech!
We believe every candidate should have a fair, inclusive, and overall great experience when exploring a new role with Thinkific. That starts with outlining our hiring process so you know what to expect every step of the way—click here to learn more: https://thnk.cc/whattoexpect
Can you identify areas for improvement within billing operations and implement strategic initiatives? We’re looking for a Senior Billing Operations Specialist to join us at Thinkific.
You will be analyzing billing data to gain actionable insights and lead projects related to billing operations. These efforts will result in improving the efficiency of billing operations with respect to reducing time and resources needed to run the billing function. Reporting to the Billing Manager, you will have the opportunity to work with various Thinkific teams including (but not limited to) our Data teams, Support teams, Products teams, and Finance teams.
Your goal will be to identify and execute opportunities to make Thinkific’s billing operations more efficient. Here’s how you’ll accomplish this:
- Create analyses (ad hoc and recurring reports) to shed light on the nature of Thinkific’s billing function and create metrics around these with the use of dashboards in Looker or Salesforce or other tools
- Lead projects to improve billing efficiency and accuracy
- Document billing and related processes (eg: create Guru cards)
- Set up billing accounts for Plus customers and collecting on delinquent accounts
- Challenge credit card chargebacks
- Respond to Zendesk tickets and provide billing help on Slack channels and Asana tickets
- Lead inter-department trainings as needed
- Troubleshoot and fix monthly recurring revenue (MRR) and other billing-related reporting gaps
- Be an escalation point for issues related to: Stripe operations/functioning, billing data, inconsistencies and billing master data management, sales tax, revenue recognition, payment processing, and complex billing requests
The person we have in mind likely:
- Has 2+ years of experience in a billing support, analyst role or similar
- Demonstrates a history of accountability for projects and an understanding of how to make projects successful
- Possesses strong communication and collaboration skills
- Uses their analytical mindset to identify cost- or time-saving measures specific to software subscriptions
- Has experience using BI tools and analyzing large amounts of data
- Loves to learn and grow. They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building their own business
These things would also be nice, but we think you could learn them on the job:
- Knowledge of revenue accounting in a SaaS environment
- Experience using Stripe Billing and Stripe Payments
- Advanced-level Excel skills
The recruitment compensation range for this position is $66,000 - $82,000 CAD
Diversity, Equity, Inclusion and Belonging & Accessibility
This is just our initial idea of who we’re looking for! At Thinkific, we know that people have unique career journeys. If your experience is close to what we’ve described but you feel that you might be missing a few of the requirements, please still apply! We believe in equal opportunity and are committed to diversity, equity, inclusion, and belonging across every facet of our business.
We’re also committed to providing a comfortable and accessible interview experience for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.
What you can expect if you join Thinkific:
👏 An amazing team of talented, passionate, and kind Thinkers. Together, we’ve built an amazing, award-winning culture—we’re a Certified Great Place to Work and one of Canada's Top Small & Medium Employers!
🚀 The chance to build, improve, and innovate on a platform that’s driving positive impact for thousands of businesses and millions of students around the world.
💸 A competitive compensation package including base salary, equity, team-wide bonuses, and an Employee Share Purchase Plan.
🌴Flexible Paid Time Off to maintain mental and physical health. Our team is encouraged to take a minimum 4 weeks of vacation, plus Thinker Holidays (extended long weekends in the summer) and time off for the December holiday season.
🩺 Health Benefits and Wellness: Comprehensive benefits starting on Day 1 include health, vision, and dental coverage for you and your family, $3,000 for mental health care, a short-term health plan, and an additional health or personal spending account. Plus, family friendly benefits include generous parental leave top-ups for up to 32 weeks, as well as fertility coverage and personalized return to work options.
💻 Flexible Work. Choose to work from home from anywhere in Canada, at our Vancouver HQ, a co-working space, or anywhere there’s wifi for a change of scenery.
⬆️ Learning & Growth. An annual $1500 USD Learn and Grow fund for conferences, seminars, or courses, plus training, mentorship, coaching, and internal promotion opportunities.
🏡 A home office setup so you’re ready to succeed with a company-owned Macbook Pro and a budget to order a desk, chair, or any accessories to help you work comfortably and productively.
🍦Eats and Treats. $50 CAD per month to treat yourself with snacks, lunch, or groceries to cook at home.
💙 A place where you can bring your whole self to work. We know that different perspectives lead to amazing ideas, more innovation, and, ultimately, our success as a company. We welcome applicants of all backgrounds, experiences, beliefs, identities, and statuses. Whoever you are—we can't wait to meet you!
The Thinkific Vancouver office operates on the traditional, ancestral, and unceded territories of the xʷməθkʷəy̓əm(Musqueam), Sḵwx̱wú7mesh(Squamish), and Sel̓íl̓witulh(Tsleil-Waututh) Nations of the Coast Salish People. We encourage everyone to learn more about the original caretakers of the land that you currently occupy.
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