Senior Client Account Consultant – Voluntary Benefits

Company:

Description:

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We are in the business of creating more secure and rewarding futures for our clients and their employees — whether we are designing affordable health plans, assuring income for retirement, or aligning workers with workforce needs.

Mercer Operations & Technology is seeking candidates for the following position based in Mexico City (hybrid, with three days a week in the office):

Senior Client Account Consultant – Voluntary Benefits

What can you expect?

• The Senior Client Account Consultant (CAC) acts as a primary client relationship manager with responsibility for all account servicing

• The CAC functions as the central point of communication in the department, acting as a liaison between various departments and functional areas

• You will consult with the Client Executive/Program Manager on day-to-day client needs and to complete projects

• You will proactively manage tasks and projects that affect administration of the business to achieve timely and effective action on client needs

• The CAC applies project and change management best practices, such as Six Sigma and Lean, to identify opportunities for process, tool and organizational improvement

What is in it for you?

• The opportunity to be a part of the world’s leading professional services firm in risk, strategy, and people, in a fast-growing, innovative environment

• Be part of a multinational team and engage across Mercer businesses to understand and deliver the whole firm

• World-class training opportunities for personal and career development

• A company with a strong brand, with experience developing solutions for today's and tomorrow’s toughest challenges

• A dynamic, collaborative and inclusive culture, where diversity is embraced and where you are celebrated and appreciated for who you are

We will count on you to:

• Establish a strong relationship with the client and carrier partners and develop an understanding of all aspects of the client

• Monitor all projects to make sure they are on track and to ensure commitments are kept

• Implement marketing plan for the communication of the client’s program to its employees

• Mentor and provide feedback internally to other team members

• Evaluate current processes and determine new solutions and process improvements to create an exceptional employee experience

• Manage escalated participant issues in partnership with the Client Service Analyst to identify any trends or process improvement needs

What you need to have:

• Bilingual - must have solid English communication skills, both spoken and written

• Proven project management skills or benefits administration experience, with the ability to build strong relationships

• Professional demeanor with strong organizational skills, and self-motivated with the ability to handle multiple client projects and meet defined timelines

• Results-oriented with the demonstrated ability to follow through on client issues to resolution

What makes you stand out:

• Bachelor's degree

• Ability to manage multiple projects simultaneously

• Excellent analytical skills

• Experience working with large complex organizations

• Prior benefit administration experience

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.