Location: USA (Remote)
Level: Senior Level
Manage and cultivate multiple client relationships (many VIP clients/high spend client accounts), serving as the daily point of contact and ensuring client satisfaction throughout the entire campaign lifecycle.
Act as a liaison between clients and the Ad Operations team, facilitating smooth onboarding, launch, and ongoing management of campaigns.
Review and deliver comprehensive reporting to clients, demonstrating a keen eye for details and providing actionable insights.
Proactively anticipate and address client needs and concerns, aiming to resolve issues before they arise.
Effectively multitask and manage multiple complex campaigns, ensuring all deliverables are met on time and within budget.
Collaborate closely with internal teams, leveraging their expertise and resources to drive the success of clients' campaigns.
Lead client-facing calls with confidence and charisma, effectively communicating strategies, results, and recommendations.
Stay up to date on industry news, trends, and capabilities, ensuring that clients are informed of the latest developments that can enhance their campaigns.
Function as a mentor/team lead for more junior Client Service Managers.
6+ years of experience in client service or account management within an advertising agency.
Proven track record in managing and growing client accounts.
Strong understanding of advertising industry trends and best practices.
Excellent communication and presentation skills.
Strong leadership and team management abilities.
Competitive salary that values your expertise.
Work from anywhere – fully remote and flexible hours to suit your lifestyle.
Unlimited PTO – Take the time you need, whether it's for vacation, sick days, personal time, or paid holidays.
Growth-focused environment – access to learning resources and clear pathways for advancement.
Fun team events: Join our online cooking classes, yoga sessions, and more – all from home!
A Culture of Trust – Say goodbye to bureaucracy and micromanagement; we focus on results, not processes.
Screening (30 minutes) – An initial conversation with a recruiter to get to know you and your background.
Test Assignment (3 days) – A task designed to evaluate your technical skills.
Team Interview (up to 45 minutes) – A meeting with your potential Team Lead to assess team fit and discuss role-specific responsibilities, expectations and workflows.
Final Interview (Up to 60 minutes) – Meet with the Team Lead for an in-depth discussion of your experience and skills.
Offer – If successful, you'll receive an offer to join our team.
AI Digital does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class in terms of employment. We support workplace diversity and believe strongly that it contributes to a broader collective perspective that consistently leads to better products and a better company.
AI Digital is a digital advertising agency specializing in programmatic advertising and media optimization across the EMEA and LATAM regions. The company works with demand-side platforms (DSPs) like DV360, The Trade Desk, and Amazon DSP to execute and optimize ad campaigns for clients. They provide services spanning media optimization, customer success management, and operational project management, with a focus on data-driven campaign performance and client relationship management. AI Digital serves clients in the digital advertising space, including exposure to CTV and mobile programmatic environments.
