Job Summary
Communications Products Specialist Sr, Operational Informatics Pipeline (OIP)
Job Summary:
Aptive seeks a Communications Products Specialist Sr to support the Department of Veterans Affairs (VA) Veterans Health Administration (VHA) Office of Clinical Informatics (OCI) on the Operational Informatics Pipeline (OIP) contract. You will plan, write, and produce the communications that help clinicians, informaticists, and partners understand and adopt OCI’s informatics work, from newsletters and web content to deployment messaging and outreach materials. The role supports both the Interoperability and Clinical Informatics Solutions specialty areas, including health information exchange outreach, Electronic Health Record (EHR) adoption, and the Health Informatics Community of Practice that reaches VA medical centers nationwide. You will work within Scaled Agile Framework (SAFe) Agile Release Trains alongside clinical informaticists, change management specialists, and VA Business Owners.
Primary Responsibilities
Communications Planning. Develop communication plans and calendars for informatics initiatives, tailored to clinical, operational, and partner audiences.
Information Products. Write, edit, and produce newsletters, fact sheets, web and SharePoint content, briefings, infographics, and other information products.
Community of Practice Channels. Manage content for the Health Informatics Community of Practice and related channels that distribute guidance to VA medical centers.
Interoperability Outreach. Develop outreach and education materials that promote health information exchange with Veterans, community providers, and industry partners.
EHR Adoption Communications. Develop deployment messaging and adoption materials that support Federal EHR site transitions, VistA/CPRS changes, and ongoing reinforcement of effective EHR use.
Workforce Engagement. Develop communications that support informatics workforce, training, and engagement programs.
Media and Public Affairs Support. Draft press materials, talking points, and responses to information requests for Government review and release.
Social Media and Digital Channels. Draft and schedule content for internal and approved social media channels, and track engagement.
Accessibility and Standards. Ensure products meet Section 508 accessibility, plain-language, and VA branding standards.
Measurement. Track reach and engagement of communications and recommend improvements.
Agile Team Participation. Participate in Planning Interval (PI) Planning, iteration ceremonies, and system demos; align communications timelines with Feature delivery.
Minimum Qualifications
Bachelor’s degree (BA/BS) required.
Minimum of 8 years of professional experience in communications, public relations, or a related field.
Experience writing, editing, and producing information products, such as newsletters, web content, press materials, or briefings.
Experience managing communication channels, including internal communications or social media.
Experience writing for varied audiences, including senior leaders and technical or clinical staff.
Ability to obtain and maintain a VA background investigation at the level assigned to the position; must reside and work in the United States with U.S. work authorization.
Desired Qualifications
Degree in communications, journalism, public relations, or a related field.
Experience with communications for VA, VHA, or another federal health care organization.
Experience communicating health IT or EHR changes to clinicians.
Experience with SharePoint, Teams, and design tools, such as Adobe Creative Suite or Canva.
Experience applying Section 508 accessibility and plain-language standards.
Experience supporting change management communications; Prosci certification.
Experience on SAFe or Scrum teams.
About Aptive
About Aptive. Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012. Employees: 300+ nationwide.
EEO Statement
Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply. About Aptive: Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012. Employees: 300+ nationwide.
Aptive is a company that provides customer intelligence solutions designed to help organizations leverage their websites for prospect and customer data collection. The Aptive Intelligence Suite is a proven system that captures valuable information about customers and prospects, enabling organizations to act on it appropriately. Their solution successfully increases visibility and awareness of customers and prospects, improves customer acquisition, retention, and conversion rates, and enhances sales force and marketing effectiveness. Aptive offers flexible deployment options, including fully outsourced hosted service or turn-key on-premise solutions, and delivers ROI that exceeds traditional web analytics and sales force automation tools.
