This role SME for the Site Management team. As a SME, you will be responsible for the first escalation point within the Customer Asset Management team when a Specialist has a complex situation that requires more advanced level of troubleshooting. Issues are expected to be resolved quickly, effectively and reviewed for process changes with Supervisor. This role will step in when the Supervisor is unavailable.
The job posting references IAA, which operates in the salvage vehicle auction industry. Based on the position description, IAA purchases salvage vehicles and sells them at auction. The company employs Bidfast Specialists who identify and purchase salvage inventory, verify title documents, and work to maximize profitability on vehicle sales. IAA works with provider management and customer service teams to manage the salvage acquisition and auction process.
