Senior Customer Insights/Data Analyst (fully remote)

We’re Craft Gin Club - a TOP 10 UK startup and the biggest drinks subscription in the country.

Ever since our founders pitched successfully on Dragons’ Den, we’ve been hard at work, scouting the country - and the globe! - to find the world's finest small-batch gins. Every month, we send thousands of gin lovers across the country a surprise box packed with craft gin, mixers, foodie treats and our club mag.

Now entering its tenth year, Craft Gin Club has an exciting opportunity for a Senior Customer Insights/Data Analyst to create an analytics function. You will be working across the full width of our business, providing the tools and analysis skills needed to support profitable growth. Working with data sets from Shopify Plus, ReCharge, Google Analytics, Loyalty Lion, Gorgias, Xero and more, the work you do will not only show the culminating results of all our teams, but also help to shape future strategy through modeling and forecasting.

You will be reporting to the Chief Financial Officer to develop dashboards and reports in looker alongside core analytics the business needs to identify success, highlight areas of improvement, and model out scenarios based upon trends.

You will have a good level of technical understanding when it comes to business intelligence tools. You will be proficient in SQL, understand an ETL process, know what database schemas work best for reporting, and understand database structures.

This is an exciting opportunity based in South Africa working with our UK team.

We are looking for an all round senior business analyst who:

• Understands ecommerce and customer data intrinsically, and has ideally worked within other online brands, has worked within a start-up / scaling business.
• Has experience in using a variety of data tools, analysis methods and data visualization to turn data into actionable insights with demonstrable business impact.
• Will test the outputs of any reporting, and investigate data issues and work alongside the data engineer, technical teams and wider business to devise solutions in line with best practice.
• Creates and maintains customer behaviour models using data to identify the key modeling dynamics, and reporting to enable actualisation of assumptions and modeling out of the impacts through to a stock volume forecast.
• Can work alongside the business to shape business rules to facilitate better quality data, in order to provide better analysis.
• Will provide insightful and actionable customer-centric analysis and recommended actions to our finance and sales & marketing departments.
• Is comfortable with managing the end-to-end tasks within the data analysis framework.
• Serves as the technical lead on projects requiring data analytics input.
• Present information using the most appropriate data visualisation techniques for the required audience so they can draw conclusions quickly and make prompt decisions.
• Monitors trends and developments in the Retail industry and in broader Economic activity/policy to bring external context to our performance analysis, forecasting and decision making.

Requirements

We’re Craft Gin Club - a TOP 10 UK startup and the biggest drinks subscription in the country.

Ever since our founders pitched successfully on Dragons’ Den, we’ve been hard at work, scouting the country - and the globe! - to find the world's finest small-batch gins. Every month, we send thousands of gin lovers across the country a surprise box packed with craft gin, mixers, foodie treats and our club mag.

Now entering its tenth year, Craft Gin Club has an exciting opportunity for a Senior Analyst to create an analytics function. As senior data business analyst you will be working across the full width of our business, providing the tools and analysis skills needed to support profitable growth. Working with data sets from Shopify Plus, ReCharge, Google Analytics, Loyalty Lion, Gorgias, Xero and more, the work you do will not only show the culminating results of all our teams, but also help to shape future strategy through modeling and forecasting.

You will be reporting to the Chief Financial Officer to develop dashboards and reports in looker alongside core analytics the business needs to identify success, highlight areas of improvement, and model out scenarios based upon trends.

You will have a good level of technical understanding when it comes to business intelligence tools. You will be proficient in SQL, understand an ETL process, know what database schemas work best for reporting, and understand database structures.

This is an exciting opportunity based in South Africa working with our UK team.

We are looking for an all round senior business analyst who:

• Understands ecommerce and customer data intrinsically, and has ideally worked within other online brands, has worked within a start-up / scaling business.
• Has experience in using a variety of data tools, analysis methods and data visualization to turn data into actionable insights with demonstrable business impact.
• Will test the outputs of any reporting, and investigate data issues and work alongside the data engineer, technical teams and wider business to devise solutions in line with best practice.
• Creates and maintains customer behaviour models using data to identify the key modeling dynamics, and reporting to enable actualisation of assumptions and modeling out of the impacts through to a stock volume forecast.
• Can work alongside the business to shape business rules to facilitate better quality data, in order to provide better analysis.
• Will provide insightful and actionable customer-centric analysis and recommended actions to our finance and sales & marketing departments.
• Is comfortable with managing the end-to-end tasks within the data analysis framework.
• Serves as the technical lead on projects requiring data analytics input.
• Present information using the most appropriate data visualisation techniques for the required audience so they can draw conclusions quickly and make prompt decisions.
• Monitors trends and developments in the Retail industry and in broader Economic activity/policy to bring external context to our performance analysis, forecasting and decision making.

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home

At Craft Gin Club we value diversity and welcome applicants from all backgrounds. We look for team members who will positively contribute to our gin-loving, passionate culture and believe that an inclusive and diverse work environment is one in which we all thrive.