Senior Customer Success Manager (German-speaking) (m/f/d) - Remote

We at Sastrify want to make our customers successful by helping them manage their SaaS tools and procure them in a fast and agile way.

Sastrify supports Tech, Finance and Procurement teams in buying and renewing SaaS subscriptions so they can focus on what matters while we save their time and money by applying best practices in SaaS buying and using a dedicated procurement team that benefits from a large database of benchmarks.

Sastrify recently achieved a significant milestone by securing a Series B funding round of $32 million. With a passion for excellence and a focus on continuous improvement, working at Sastrify is an exciting opportunity to contribute towards making our product even better.

Join us on our new adventure to reshape the software-as-a-service industry!

We are looking for a driven Senior Customer Success Manager (m/f/d), who is ready to achieve the best results for our clients. You will work directly with and for our clients, supporting them throughout the process with the aim to provide the best customer experience. You will have the chance to play a key role in building up long-term relationships with our customers, to expand your business network and to tackle new challenges in the world of software-as-a-service.

You'll be working with Adriana Corta, our Head of Customer Success.

What you’ll do as our Senior Customer Success Manager(f/m/d):

• Managing your own portfolio of customers and supporting them in optimizing their SaaS procurement practices
• Driving value for your customers through high product implementation and usage
• Facilitating tool selection: supporting your customers setting up processes to find, select and buy new SaaS tools
• Consulting customers and enabling them to work successfully with our own SaaS platform
• Developing and managing long-term relationships with key customers and stakeholders
• Collaborating closely with our SaaS Procurement Specialists in order to solve customer requests
• Providing the best customer training and support, while helping them to discover aspects of the product that are most beneficial to them

Requirements

• You have gained a university degree in the field of Business Administration, Economics, IT or in a similar discipline
• You have over 3 years of experience in customer success, account management, sales or strategic consulting
• Experience in B2B SaaS and/or procurement experience is a strong plus
• Experience working with Gainsight is a plus
• You possess strong interpersonal skills and experience building strong relationships - internally and externally
• You are a self-motivated and proactive team player with innovative ideas to inspire customer loyalty who is able to prioritize
• You have outstanding written and oral ability in German and English
• You thrive working remotely (we don't have an office)

Benefits

• Build strong technical and market expertise in the high-growing SaaS market
• Full responsibility from day one
• Work with our amazing international team (we have Sastronauts from 30+ different nationalities)
• Fully remote (you can work from anywhere)
• 30 days of vacation
• Flexible working hours
• Learning budget
• State-of-the-art equipment and equipment budget
• In-person Gatherings
• Mental health support

Application Process

1. Interview with a Talent Acquisition Manager
2. Interview with our Head of Customer Success
3. Knowledge Assessment Session with the Team
4. Interview with one of our Founders
5. Reference Check

Your contact person for this role is Elena Rudakova. Feel free to reach out to her with any questions!

As an equal employment opportunity employer, Sastrify is committed to promoting an inclusive work environment. We want all of our employees to feel valued, appreciated, and free to be who they are at work, regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.