Your mission
Are you a dedicated (Senior) Customer Success Engineer prepared to propel our products to new levels of success? As a vital component of our Customer Experience department, your mission is to establish a streamlined and effective workflow for delivering top-notch solutions to our customers. You'll collaborate closely with teams across Product, Engineering, and Customer Support to achieve this objective.
In this role you will
- Provide exceptional customer service by directly engaging with customers to ensure satisfaction.
- Investigate and design scalable customer integrations and solutions.
- Resolve Level-2 customer inquiries and grievances efficiently.
- Collaborate with Product and Engineering teams to address Level-3 inquiries and grievances.
- Offer valuable insights and recommendations to enhance our products and services.
What you need to be successful
- Minimum of 2 years' experience in a similar role, ideally in the SaaS sector.
- Strong troubleshooting skills and ability to resolve customer issues effectively.
- Proficiency in SQL databases and RESTful APIs.
- Excellent communication skills, with fluency in both German and English.
What’s in it for you?
- Accelerate your career growth by joining Europe's leading workplace management software company.
- Company-wide summit: We bring everyone in the company together in varying locations across Europe for a couple of days per year. Check out the video from our last company summit.
- “Bursts”: We support you and your team to get together in one location whenever you need a face-to-face meeting.
- Home office equipment: We are a remote-first company and we will support you financially in creating the home office environment that you need.
- Co-working budget: Take a spot in a modern co-working space around your corner.
- Learning and development: We support our employees’ future careers and education by offering a yearly development budget they can freely use for coaching, certification and conferences.
- Access to cutting-edge technologies, high levels of autonomy, and international working environment.
Germany
