Senior Delivery Lead

WHO ARE WE?

The bigger picture: DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, TikTok, eBay, ASOS, Zoopla, Twitch, Patagonia, and many more.

Our team of 4,000+ digital specialists across 30+ locations on five continents deliver pioneering work on a global scale with a boutique culture. We live and breathe our ‘big enough to cope, small enough to care’ ethos, providing an inclusive, supportive and exciting place to accelerate your career.

JOB PURPOSE:We are looking for a Senior Delivery Lead to manage the successful development and delivery of innovative digital products and solutions for our clients. In this role will work closely with our design and engineering teams to ensure the successful delivery of several digital projects. You will play a key role in advocating for our clients by nurturing the client relationship and ensuring that their voice is being injected into the strategy and product development process.

KEY RESPONSIBILITIES:

• Direct and manage project delivery engagements from the project initiation to completion
• Define and control project costs, scope, goals and deliverables in collaboration with the Programme Manager and the client
• Develop full-scale project plans and associated communications activities
• Work closely with the Account Director to estimate and plan the resources required for the inception and build phase
• Continually advocate for the client and ensure their voice is being injected into the product and delivery strategy
• Optimize the client relationship by developing a trusted partnership. Continually seek and recommend further business development opportunities, when they arise
• Effectively communicate project progress with all relevant stakeholders (both external client and internal project team). Ensure the client’s expectations are aligned and communicated with the team
• Identify and manage project dependencies and critical paths
• Plan and schedule project timelines and milestones using appropriate tools. Track these milestones and deliverables as required.
• Develop and deliver progress reports, proposals, requirements documentation and presentations
• Proactively manage change requests in the project scope, identify potential risks and devise contingency plans
• Ensure effective adherence to DEPT® processes in line with best-in-class project delivery methodologies

SKILLS AND PREVIOUS EXPERIENCE:

• Senior experience leading a project or service delivery team
• Strong Account Management and Project Management skills
• Experience operating in an agile environment, delivering complex digital projects and products
• Significant client service and complex stakeholder management experience
• A thorough understanding of the project life-cycle and project management principles
• Working knowledge of Project Management software or similar applications
• Sound knowledge of how information and technology contribute to business performance
• Proven experience in the successful management of clients, through demonstrated commitment to stakeholder success, quality and service
• An ability to think outside the box
• Very strong problem-solving and communication skills
• The ability to influence and engage with all clients and internal team members

THE PERKS! You'll have access to our ‘Benefits’ offering. This includes an abundance of additional leave offerings (think Doona Day, Birthday leave and Parental leave options for all), annual working from-home allowances and access to development opportunities.

This is your chance to be part of a team of humans - we come together in support, love and humanity to celebrate what makes each of us special. If that sounds like you, get in touch!
Check us out! www.deptagency.com

Not sure you meet all the qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they feel they may not meet every qualification, when, in fact, they often do!

DEPT® is proudly committed to creating a diverse and inclusive environment and strongly encourages you to apply. In addition, we strive to provide a safe space for all please let us know confidentially if we can provide any additional support or accommodations for you to fully participate in our recruitment experience. Contact [email protected] to notify us of any needs related to completing the job application or taking part in our interview process.

Please note that the successful applicant for this position will be subject to a background check, in line with legislative requirements

DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

Learn more about our diversity, equity, and inclusion efforts here