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Senior Director, Account Management

TriNetX logo

United States
Base Salary
140k-160k USD

Job Description



This position reports to our global HQ in Cambridge, MA and is fully remote within the US. Travel is expected domestically and internationally when needed.

Who we are:

TriNetX was founded on the idea that incorporating real-world data results in better clinical trial design, improves the site selection and patient recruitment process and generates real-world evidence (RWE) to advance the collective understanding of human health. TriNetX collaborates with the majority of industry leaders, including 13 of the top 15 pharmaceutical companies, and is powered by an impressive network of 170 healthcare organizations across 30 countries.

As a result of its reach and rapidly expanding network, TriNetX has become the market leader in protocol design, feasibility, and site selection. Researchers have leveraged the TriNetX network to analyze over 39,000 protocols, presented over 10,000 clinical trial opportunities to its healthcare members, and reduced site identification time in clinical trials by 50%.

Currently, TriNetX healthcare organization members contribute access to a patient population of 400 million, representing over 40 billion clinical observations. TriNetX has a worldwide presence, with our global headquarters located in Cambridge, Massachusetts and EU offices in Ghent, Belgium; Freiburg, Germany; and Basel, Switzerland – as well as offices in London, Madrid, Melbourne, Sao Paulo, Singapore, Tokyo, and Healdsburg, California. As a result, TriNetX is one of the fastest-growing, privately held companies in the life sciences industry.

What challenges we work on:

TriNetX is the global health research network that optimizes clinical research and enables discoveries through the creation of real-world evidence. TriNetX combines real-time access to longitudinal clinical data with state-of-the-art analytics to answer complex research questions at the speed of thought. Each member of our community shares in the consolidated value of our global, federated health research network that connects clinical researchers to the patient populations which they are attempting to study.

Who we are looking for:

As we continue to grow globally, the Industry Account Management Team is looking for an experienced sales and account management leader to join as a Sr. Director to continue the success of our commercial team. This position will report to the VP of Account Management and will manage a small, but growing team of 2-4 Account Managers.

We are seeking a highly skilled and experienced Senior Director of Account Management to lead our client engagement efforts within the pharmaceutical and CRO sectors. The Senior Director will be responsible for building and maintaining strong relationships with key accounts, driving customer satisfaction, and maximizing revenue growth opportunities. This role requires a strategic thinker with a deep understanding of the pharmaceutical industry, exceptional leadership abilities, and a track record of driving successful account management initiatives.

What you will be doing:

  • Strategic Account Management: Develop and execute comprehensive account management strategies to drive growth (sales and revenue) and maximize client satisfaction. Collaborate with internal teams to ensure alignment of account strategies with company objectives.
  • Client Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders at pharmaceutical and CRO customers. Serve as the primary point of contact for client inquiries, escalations, and strategic discussions.
  • Cross-functional Collaboration: Work closely with Sales, Product Development, and Implementation teams to ensure seamless execution of client initiatives. Advocate for client needs and provide feedback to internal teams to drive product improvements and enhancements.
  • Revenue Growth: Identify and pursue opportunities to expand revenue within existing accounts through upselling, cross-selling, and contract renewals. Develop account plans and execute strategies to achieve revenue targets.
  • Customer Advocacy: Act as a client advocate within the organization, representing client interests and ensuring their needs are met across all touchpoints. Proactively address client concerns and resolve issues to maintain high levels of customer satisfaction.
  • Market Insights: Stay informed about industry trends, competitive landscape, and emerging opportunities within the pharmaceutical and CRO sectors. Use market insights to inform account strategies and drive business growth.
  • Team Leadership: Lead, mentor, and coach a team of account managers to achieve individual and team goals. Foster a culture of excellence, collaboration, and continuous improvement within the account management team.

What you bring to TriNetX:

  • Bachelor's degree in Business Administration, Life Sciences, or related field, but not required with applicable experience.
  • Minimum of 4-8 years of experience in account management or business development within the pharmaceutical or life sciences industry.
  • Proven track record of success in driving revenue growth and managing key accounts in a technology-driven environment.
  • Strong understanding of real-world data, healthcare analytics, and the pharmaceutical drug development process.
  • Excellent communication, negotiation, and presentation skills.
  • Strategic thinker with the ability to develop and execute complex account management strategies.
  • Demonstrated leadership experience, with the ability to inspire and motivate teams to achieve results.
  • Customer-centric mindset with a passion for delivering exceptional client experiences.

As a condition of employment, the individual must provide proof of Covid 19 vaccination unless a medical or religious exemption is granted by TriNetX.

Learn more about TriNetX:

To learn more about us, please check out our website, blog, and Careers page - and be sure to follow us on X (Twitter) and LinkedIn. You can also find out more about what it’s like to work at TriNetX on The Muse.

Interested in joining our community?

TriNetX is an Equal Opportunity Employer. All persons are considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex or gender, marital status, sexual orientation, genetic information, gender identity, veteran status, or any other characteristic or status protected by applicable federal, state or local laws.

This Organization Participates in E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

E-Verify Works for Everyone

For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.


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About the job

Mar 8, 2024


140k-160k USD

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