Senior Manager, Customer Experience Strategic Initiatives and Analysis

Join the Solar For All Revolution!

At PosiGen, we are passionate about providing money saving solar and energy efficiency solutions for people of all income levels. The Senior Manager, Customer Experience Initiatives and Analytics, is a senior-level position responsible for leading the development and execution of PosiGen’s Customer Experience team’s most important priorities. This role will work closely with the SVP Customer Experience and other senior leaders to identify and prioritize strategic opportunities, develop and implement plans to achieve these goals, and track progress towards successful completion

Essential Job Functions

• Lead the development and execution of the Customer Experience teams’ strategic plans in Customer Care, Collections, Monitoring and Field Services
• Work with senior leaders and front line teams to identify and prioritize strategic opportunities and customer experience gaps
• Develop and implement plans to achieve strategic goals
• Manage budgets for strategic initiatives
• Track progress towards achieving strategic goals
• Conduct data analysis to support strategic decision-making
• Communicate strategic plans and progress to stakeholders
• Indirectly manage resources participating in the planning and implementation of strategic initiatives
• Develop, measure and report on KPIs relative to each Customer Experience function

Education/Experience

• Bachelor's degree in business administration, finance, or a related field
• 5+ years of experience in a management role
• 3+ years of experience in strategic planning and execution
• Experience in customer operations - sales and service, including contact center management
• Experience in renewable energy sector preferred
• Strong analytical and problem-solving skills
• Strategic planning and goal setting
• Execution management
• Proficient in Google Suite
• Proficient in Salesforce
• Analytics software preferred

About PosiGen

PosiGen is a people-centric, rapidly growing residential solar company committed to making Solar For ALL a reality. We aim to simplify solar, improve home efficiency, and generate opportunities for the underserved through our first of its kind, no credit check, guaranteed savings solar leasing program.

As employees at PosiGen, we are passionate about furthering our mission of Solar For ALL. At PosiGen, we celebrate the individual and foster an environment where employees can be their true self. We strive to live every day by our values:

• Act with Integrity
• Be Humble, Be Kind
• Collaborate and Seek to Understand
• Deliver on our Promises
• Engage Passionately

PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources.