Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.
As Senior Manager, Psychological Injury Services, you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!
What you’ll be doing:
- Oversee day-to-day operations of the Psychological Injury Program outpatient clinic to ensure efficient and effective service delivery including managing clinical workflows, staying on top of scheduling issues and resource allocation
- Monitor and maintain the assigned Workers Compensation program(s), protocols and service execution to ensure we meet service requirements
- Oversee key vendor relationships, including with psychologists, medical consultants, treatment providers and other required vendors to execute the WCB services programs
- Program development and design and recommend program delivery changes and improvements, based on outcomes, working with internal stakeholders to develop and implement any changes
- Monitor quality improvement initiatives to enhance patient outcomes and service delivery by using performance metrics and data-driven approaches to identify areas for improvement and implement effective solutions
- Develop and refine clinical workflows, document and communicate procedures and provide comprehensive oversight to integrate clinical functions with administrative initiatives
- Lead and manage a diverse team of healthcare professionals, students and contract service providers including recruitment, coaching, training, performance evaluation
- Foster a collaborative work environment that promotes professional development and high performance
- Oversee the program’s financial performance, including service level agreements and operational expenses, ensuring cost-effective operations while maintaining high-quality care
- Lead quality improvement initiatives, establishing and monitoring quality performance indicators for the services provided
- Ensure the clinic complies with all relevant healthcare regulations and standards, including maintaining accurate records and documentation
- Meet regularly with customers to provide program updates, share new developments and obtain feedback
- In collaboration with the Sales team, identify new business opportunities and participate in sales and marketing events where a clinical SME is required
- Build and maintain relationships with service providers, to enhance the program’s presence and impact in the community
- Provide in-direct services such as attending debrief meetings and case conferences as needed, in accordance with your scope of practice, ensuring indirect involvement in patient care and maintaining a hands-on approach to clinic operations
What we’re looking for:
- Bachelor’s degree in Health-related field
- Registration as a health professional is required (eg. Occupational Therapist, Registered Nurse, etc)
- Knowledge of clinical best practices related to the assessment and treatment of mental health and addiction
- Expertise in disability treatment and management principles, practices and processes; including sustainable return to work, accommodation and addressing workplace barriers
- Strong interpersonal, collaboration and communication skills
- Proven leadership skills including the ability to lead operational changes
- Excellent time management and organizational skills
- Proven critical thinking and analytical ability
- Problem solver with the ability to adapt to change and unforeseen challenges
- Awareness and acknowledgement of the value of using measurement-based care when supporting patients/clients to help guide clinical decision making; experience an asset
- Proficiency with Word, Excel and PowerPoint as well as experience working within an electronic case file environment
Why work with us
Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!
As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.
Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.
Canada
