Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.
Role Overview
The Senior Product Manager-Services position involves being responsible for leading the activities surrounding the business analysis, product development, product management, sales enablement and financial success of a large services portfolios over $60M, that covers multiple technical solution areas and architects while maintaining a high standard of quality and team leadership. The Senior Product Manager will lead performance reporting for their service and own the strategic plan including performance objectives, pricing models, competitive positioning, and guide go-to-market plans. The Senior Product Manager Services works with a cross-functional team to execute the plan. In addition, this person will be the knowledge resource for industry trends, market opportunities, key customer needs and seek to uncover new growth opportunities. As a key leader for Tier 1 service creation, this position requires a highly dynamic, and disciplined self-motivated coworker.
Key Areas of Responsibility
Manage the lifecycle of strategic and large products/services in the identified areas of focus from idea selection and prioritization through to service creation, updates, and retirement aligned to a customer’s lifecycle, driving for profitability, quality and consistency in delivery of the service.
Build effective relationships between functional departments to ensure business alignment including but not limited to all services teams, marketing, partner management, and sales.
Develop a profitable services strategy
- Develop and drive service strategy and roadmap for their identified areas of focus, taking into consideration business objectives, identified and unarticulated needs, competitive landscape, market positioning and resource constraints. Work collaboratively with stakeholders to articulate this strategy into an achievable roadmap that delivers on business goals.
- Envisioning, articulating and prioritizing a long-term services strategy
- Drive the roadmap working closely with technical architect, sales, customers, partners and partner management, presales solutions teams, engineers and architect.
- Clearly communicating strategy and goals to project teams, product managers and ensuring delivery against them.
- Gathering and unearthing unmet customer needs through research, data analysis, competitive research and any other relevant tools.
- Release Management – determine release schedule and ongoing management of services to incorporate and communicate new features and functionality. Develop financial P&L performance, forecasting, and ROI around all service lines.
- Provide mentorship and guidance to Product Managers inside the team and practice.
Drive Service development
- Lead and manage cross-functional collaboration for the development of new service.
- Ability to take a product from MVP to controlled release and to full launch.
- Full understanding and ability to articulate in detail and at a high level depending on audience for the owned product lines
- Create and maintain pricing models and SOW templates used by Business Development and pre-sales teams.
- Provide capacity planning input around sales and delivery of the services to ensure the service is scalable, managing supply vs demand.
- Maintain the services including analysis of revenue and margins of existing products. Update and remediate or retire services based on performance and market needs. Ensure clear and continuous feedback loops exist.
- Develop and maintain sales/pre-sales collateral and training related to service creation as it relates to their portfolio.
- Lead ambassador teams and drive service creation consensus
Go to Market
- Enable various cross functional sales and pre-sales teams through availability of sales trainings and assets.
- Measure effectiveness of enablement activities
- Work with marketing team to drive campaigns for strategic initiatives to grow the customer adoption of the portfolio
National travel up to 20% of the time
The information in this position description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Position Descriptions are subject to change.
Qualifications
Education and/or Experience Qualifications
Bachelor’s Degree in Business, Marketing, Finance, Sales, Information Technology or business-related field
10+ years’ experience in IT including any combination of the following:
Product and Portfolio management
Sales / Marketing Management
Other Required Qualifications
Prior experience in IT Professional or Managed Services (Delivery or Pre-Sales)
Ability to present to clients and understand their business needs.
Demonstrated knowledge of technology landscape and ability to quickly learn new solution areas.
Proven record of successful project management and organizational skills
Proficient with Microsoft Office; Excel, Word, Outlook, and PowerPoint
Experience with sales productivity tools
Knowledge of Agile, ITIL, Waterfall or similar methodologies
Excellent written and verbal communication skills with the ability to effectively communicate at all levels of the company including Senior Leadership.
Demonstrated ability to analyze data and conduct primary research.
Ability to multitask and be adaptable in a fast-changing environment.
Strong understanding of the dynamics of cross-functional teams, with the ability to creatively problem solve and drive alignment in the absence of direct reporting relationships.
Demonstrated ability to work independently with little direction.
Preferred Qualification
MBA
Four+ years of business case analysis experience
Ability to evaluate opportunities and drive priorities with a clear focus on business priorities.
Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.
Equal Opportunity Employer, including disability and protected veteran status
Benefits overview: https://cdw.benefit-info.com/
United States
