We are looking for a collaborative and eager Salesforce Administrator to join our Revenue Operations team! Our ideal Salesforce Administrator is passionate about Salesforce as a tool to implement great processes across cross-functional teams. Someone who enjoys working with users on a day-to-day basis to help them answer questions, resolve issues and find better and easier ways to work in Salesforce.
This position will report to our Sr. Salesforce Administrator and will assist in the administration of Salesforce as well as integrations with other applications. You will work with Red Canary’s Sales Operations Manager and Sr. Administrator to help with the configuration of our organization, including provisioning users, acting as tier 1 support for questions. You will have the opportunity to help design and implement long term projects with our internal teams including Sales, Revenue Operations, Customer Success, Marketing and Finance.
What You'll Do
- Administrator of Salesforce; responsible for permissions, roles, etc for all users
- Design, develop, and customize Salesforce solutions using Apex, Visualforce, Lightning Components, and other Salesforce technologies
- Tier 2 support for all users and all functionality, including Sales Cloud, CPQ, and building Reports and Dashboards
- Work closely with users to ensure data entry accuracy, as well as data governance
- Ongoing review of current processes and identify gaps to improve overall user experience
- Assist on new system evaluations, integrations and overall application and system structure for revenue supporting teams
- Cross team collaboration to ensure processes and requirements are not causing issues up or downstream
- Collaborate with the Admin Manager and Sales Enablement Manager to administer User Acceptance Testing and training when necessary for product and project launches
What You'll Bring
- Minimum of 5 years of hands-on experience as administrator
- Experience with Sales Cloud
- Experience with Apex, Visualforce and Lightning Components
- Experience working with other administrators in a collaborative environment
- Salesforce Administrator, CPQ or Platform App Builder Certification preferred
- Understanding of sales and customer success processes and operations
- Lightning Experience knowledge preferred
- Salesforce CPQ Experience preferred
- Experience with Marketo, Bizible and SalesLoft integrations preferred
- Knowledge and experience of Agile software development practices, specifically Scrum preferred
Benefit Highlights:- 100% Paid Premiums: Red Canary offers a 100% paid plan option for medical, dental and vision for you and your dependents. No waiting period.- Health & Wellness - Access to mental health services, Employee Assistance Program and additional programs to incentivize healthy habits. - Fertility Benefits: All new hires are eligible for benefits as of their first day.- Flexible Time Off: Take the time you need to recharge including vacation, sick, bereavement, jury duty, and holidays. - Paid Parental Leave- Full base pay to bond/care for your new child.- Pre-Tax Plans - Red Canary offers a variety of plans to fit you and your dependent specific needs including FSA, HRA and HSA, with employer funding to offset out of pocket health care expenses. - Flexible Work Environment- With 60% remote workforce, Canaries can work virtually from almost anywhere in the US.
United States
