Senior Administrator, Go-To-Market Systems

About Employer Direct Healthcare

Employer Direct healthcare (EDH) is on a mission to transform access to excellent care for the moments that matter most. As the leading provider of surgical benefits for self-insured employers, we bring guided access to high-quality, affordable care for employers, their employees and the family members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change.

EDH is the market leader for Independent Centers of Excellence (CoE). We have challenged the status quo in healthcare by bringing top quality surgeons within reach of all. Our surgeon-first model is the largest and most accessible network (3-4x larger than our peers), which has delivered an ROI 3x our peers. We serve hundreds of self-funded plan sponsors across 1000+ employers, representing over 4 million people across the U.S. We've saved our clients over $700 million since we were founded!

Ultimately, the US healthcare system at-large is flawed. Costs continue to rise while life expectancy stagnates. We are moving the needed on this problem by improving surgery outcomes - making people healthier - and lowering healthcare costs at the same time.

About You:

• You have a drive and AMBITION to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You CARE deeply for your customers. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change.
• A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment.
• You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change.
• INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear.

If this sounds like you, we would love to connect to speak further about career opportunities at Employer Direct Healthcare.

Please apply to our role & someone from our HR Team will reach out to help you navigate our interview process.

Senior Administrator, Go-To-Market Systems

As the Sr Admin, GTM Systems, you will lead system configuration and administration efforts across all GTM systems, directly supporting the Commercial Sales and Leadership teams. You will leverage your deep understanding of our selling strategies and system-specific configuration to help design new workflows/automations and build best-in-class system architecture. You will lead system deployments and contribute pivotal design influence to large, multi-team workflow migration projects. Ultimately, you will help to transform the efficiency and effectiveness of the EDH Commercial organization.

Location: Remote | USA | Travel Required

Responsibilities:

• Lead system configuration efforts across the GTM tech stack: Salesforce, HubSpot, Gong, ++
• Provide advanced technical support to diagnose and resolve application issues
• Design, build, and troubleshoot multi-system, multi-team workflows
• Coordinate enhancements to our Production environment and manage deployments across all sandboxes
• Monitor our systems’ health: API & Data utilization, security risks, and new releases
• Contribute to the development and optimization of SFDC reports and dashboards
• Design and implement user Permissions, Profiles and Roles that will enable our GTM strategy
• Maintain a deep understanding of our organizational KPIs and drivers and help translate them to business processes
• Evaluate feature requests and design thoughtful, scalable solutions across the GTM stack
• Investigate new software and make technical recommendations to senior stakeholders
• Contribute system & process knowledge to governance design
• Help resolve system-related data gaps & discrepancies
• Support third-party contractors as needed across various implementations and initiatives

What you'll bring:

• 5+ years of experience in a lead or senior Salesforce Administration role
• Super-user knowledge of our core sales and marketing applications and integrations, including Salesforce (Sales Cloud, Service Cloud), Hubspot, NetSuite, Outreach, LinkedIn Sales Navigator, DocuSign and ZoomInfo
• History of building scalable, multi-team solutions in Salesforce
• Deep experience with building Salesforce Custom Objects and Flows
• Experience building dashboards with custom formulas and joined tables
• Moderate understanding of system integration types & complexities
• Strong business acumen – can see the bigger picture – and a customer-centric mentality
• Experience rolling up your sleeves and working in a fast-growing, ‘scrappy’ startup environment

Requirements:

• Salesforce Admin Certified
• CPQ certified is a plus
• SDFC App Developer level 1 certified is a plus

Strong Candidates will:

• Move Fast: Acting with urgency to respond to client and business needs
• Be Comfortable in a Fast-Paced Environment: that can be challenging but highly rewarding
• Be Strategic Thinkers/Problem Solvers: both in how they work cross functionally, and also in how they build their function and supporting systems/processes
• Be Customer Focused: always looking to understand, advocate for and improve how we engage with our prospects
• Have High Energy and a Positive Outlook: infusing their engagement with prospects and internal teams with positive energy to help achieve our joint goals

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave

Employer Direct Healthcare does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.